Sales Analyst – Business Development Unit (London)
Job Description
Job title: Sales Analyst – Business Development Unit (London)
Company: Etihad Airways
Job description: Synopsis
It’s an exciting time to work for Etihad. We’re transforming the aviation industry through creativity, innovation and sustainability, pushing the boundaries to create a world of thoughtful choices for our guests on every journey. And just as we aspire to create meaningful experiences for our guests, we’re equally committed to delivering a remarkably thoughtful employee experience.
We have several opportunities as a Sales Analyst within the regional Sales Steering and Business Development Unit team. In this role, you’ll be responsible for driving Etihad’s sales performance for an assigned portfolio of markets and/or B2B sales channels, working closely with local sales leadership, frontline sales, HDQ, Revenue Management, and other stakeholders in the pursuit of revenue maximization. You will support the design and implementation of dealing strategy, both structural and tactical to drive POS/account steering.
Accountabilities
Sales Strategy – Products & Programs
- Undertake strategic and targeted incentive modelling for agency, corporate, GSA programs in accordance with EY’s pricing methodology, distribution strategy and cost of sale framework
- Support and implement analytical techniques, procedures, and systems to improve the evaluation of sales strategies and actions, including the effectiveness of incentive/commission programs, economic evaluation of corporate agreements, Net Fares and related programs.
- End-to-end implementation of all programs through contract production, management, reporting and payment
Sales Planning
- Drive robust sales planning ensuring territory and account plans are completed in accordance with global guidelines.
- Robust agency and GSA commission budget management for your assigned portfolio, offering detailed insights into all lines of business
- Support and maintain quality assurance of Etihad’s sales CRM, sales tools, and data sources
Sales Steering & Analysis
- Regular analysis and monitoring of market / competition for all segments and channels in your assigned portfolio to identify threats and opportunities, with full commentary of performance drivers
- Contribute to the creation of action plans in your assigned portfolio triggered by Sales Steering & Market Development teams
- Seamless flow of market, competition, and other relevant market intelligence between local markets/regionally and HQ
- Drive positive engagement with local sales leadership, frontline sales, revenue management and other stakeholders
Education & Experience
- University degree in a related discipline or 1-3 years work experience in a related field
- Strong team player, with cultural awareness & understanding required
- Excellent Analytical skills with a strong commercial mindset / manage complexity
- Advanced Excel skills / data modelling / highly numerate – required
- Excellent Communication skills (verbal and written) / Interpersonal skills
- Sales experience, or experience in supporting a field sales organization required.
- Fully conversant with key principles of sales products and programs, including dealing economics required
- Solid systems literacy: CRM platforms, including sales program management data, tools and processes require
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
