Quality Enhancement Officer at University of Sunderland in London
Job Description
Would you like to work in a modern Higher Education institution where we prioritise student experience, customer service, academic quality, value for money and continuous improvement in our decision-making? Do you have a passion for placing students at the heart of everything you do? If your answer is ‘yes’, we have a great opportunity for you as a Quality Enhancement Officer!
Student Administration department oversees essential functions related to Records and Programme Administration, Timetabling, Graduation, and Quality. The work of the department is integral to the entire student journey, spanning from enrolment to graduation, significantly contributing to the overall student experience and success.
Quality Enhancement is responsible for the strategic and operational academic governance and enhancement of London programmes, ensuring university regulation, policy and procedures are adhered to.
The strategic area of Quality Enhancement will focus on the development, review and approval of programmes unique to the University of Sunderland in London. This will involve identifying and implementing enhancement initiatives in quality assurance practice and procedure for the University of Sunderland in London.
You will support the operational area of Quality Enhancement and will focus on ensuring that regulations, policies and procedures are followed in relation to student cases, committee serving and liaising with external staff. This will include extenuating circumstances, academic misconduct, academic appeals, programme enhancement plan, programme studies boards and external examiners.
To excel in this position, you will have proven experience in an administrative environment with the ability to manage multiple priorities and have high attention to detail. We are looking for a skilled administrator with excellent interpersonal and communications skills. You will have strong customer focus and be committed to delivering a high level of service to students and staff at all times.
As our community of staff and students continues to grow, this role offers an engaging and fulfilling opportunity to make a positive impact on our students’ experience and outcomes.
In return, we offer you:
- The opportunity to join a pilot of a pioneering 4-day-week from March
- Generous 31 days of annual leave on top of Bank Holidays
- 5 closure days over Christmas period
- Season Ticket Loan
- Access to MyLifestyle benefit platform with plentiful of discounts and offers
- Cycle to Work and Electric Car Salary Sacrifice schemes
- Enhanced maternity and paternity policies
- Our commitment to training and development
- Our location in Canary Wharf with easy access
This is an exciting time to join us. We are an innovative and ambitious satellite campus with exciting plans for 2024, and beyond. Starting in March 2024, we will be piloting a four-day working week for all core employees, and in summer 2024, we will be opening a new campus building nearby our current location – offering a modern, bright, and spacious learning and working environment.
If you’re ready to take on this exciting opportunity and eager to learn more, please review the attached Role Profile.
Please click ‘Apply’, you will need to register on our e-recruitment platform and complete an application form.m.
Please note that in order to provide quality support to our students at all times, our professional support staff work fully from the office.
If you would like to have an informal conversation about the role, please contact, Edward Vreca, Assistant Head of Student Administration via email edward.vreca@sunderland.ac.uk
Interviews expected to be held: Week commencing 11 March 2024.
