CRM & Community Executive
Job Description
Job title: CRM & Community Executive
Company: Wattbike
Job description: Our Company
Wattbike is an exciting brand with a big future, and we’re looking for a CRM & Community Executive to help deliver our ambitious growth plans!
Wattbike is used by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well as thousands of everyday athletes at home.
They all have one common goal: to improve their health and fitness progression.
As our CRM & Community Executive, you’ll be a key member of the Marketing team, driving revenue and customer acquisition through effective customer relationship management and community engagement strategies. You will be responsible for building and nurturing customer relationships, managing the brand’s online community, and creating engaging content across various social media platforms.
Our HQ is based in West Bridgford in Nottingham and our teams work in a hybrid way, coming to the office as and when needed, and working remotely around that.
Requirements
Key Responsibilities
- In close alignment with the wider Marketing team, you will support the delivery of the CRM strategy focused around commercial growth for D2C and B2B markets.
- Develop strategies and initiatives to build and nurture customer relationships, enhance customer loyalty, and drive customer satisfaction.
- Manage and engage with the brand’s online community across various social media platforms.
- Create and curate compelling content for social media channels to drive engagement and brand awareness.
- Monitor and analyze community and social media metrics to identify trends, insights, and opportunities for improvement.
- Collaborate with cross-functional teams including Product, Sales, and Customer Service to ensure a consistent and seamless customer experience.
To be successful in this role, you’ll need:
- Prior experience in customer relationship management and community management.
- Strong understanding of social media platforms and best practices for community engagement.
- Excellent communication and interpersonal skills.
- Ability to create engaging and compelling content.
- An analytical mindset to monitor and analyze community and social media metrics.
- Ability to collaborate effectively with cross-functional teams.
- Passion for improving health and fitness.
Benefits
Some of the perks of working with Wattbike are:
- A Wattbike for your home
- Access to our health and wellbeing platform with personalised nutritional plans
- Access to 24/7 support through our LifeWorks hub
- A relaxed culture that supports a great home and work blend
- Support for personal progression
- 26 days holiday each year, plus bank holidays
- Pension and life insurance
- A staff discount on accessories
- Cycling clubs for the casual rider and racing enthusiast
- Onsite training zone
- A communal workspace designed for collaboration with your Wattbiker colleagues
