Operations Officer INV
Job Description
Job title: Operations Officer INV
Company: Signature Aviation
Job description: Operations Officer
Inverness
Full–time
£27,000
Who we are:
We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879. Business and private aircraft customers land their aircraft with us, and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft. We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
What you’ll be doing:
As part of a team of Operations Officers you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport. You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft.
Main Duties:
- Assist the daily operations of the base reporting as a small team directly to the General Manager.
- Provide exceptional customer service to all passengers and crew visiting the location.
- Carry out ramp services as required for the operation (this will include services such as toilet service, water service, baggage handling load/offload, GPU, steps) as directed by the customer and supervisor.
- Liaise with customers and provide information relevant to flight requirements.
- Assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
- Work in accordance with security regulations, preparing and performing the screening of passengers and luggage
- Maintain the VIP lounge area always ensuring the highest level of cleanliness and presentation.
About You:
- Previous experience within aviation is not essential as comprehensive training will be given.
- Flexibility at managing schedules
- Ability to work accurately under pressure in an operational environment.
- Excellent customer service skills
- Understanding of VIP customer expectations and anticipation of needs
- Flexibility of start and finish times within the shift pattern
- Willingness to learn new skills, with full training provided
- Excellent interpersonal skills
- Qualifies to hold a full airport ID
- IT proficient in using Microsoft Office programmes – Word, Excel, Outlook etc, with the ability to be trained on business-specific systems
- Valid and clean driving license
- Safety driven
