Head of Client Services
Job Description
Job title: Head of Client Services
Company: IDEX Consulting
Job description: Access real-time salary data on over 600 roles across 40 different specialisms across the General Insurance, Financial Services and Legal professions.
Our 2023 Salary & Benefits Guide is here!
Providing the best market insight, key advice on changing economic conditions, and the latest salaries in the General Insurance, Financial Services, and Legal sectors.
Access insights now!
Our 2023 Salary & Benefits Guide is here!
Providing the best market insight, key advice on changing economic conditions, and the latest salaries in the General Insurance, Financial Services, and Legal sectors.
Access insights now!
Our 2023 Salary & Benefits Guide is here!
Providing the best market insight, key advice on changing economic conditions, and the latest salaries in the General Insurance, Financial Services, and Legal sectors.
Access insights now!
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Head of Client Services
Job details Posted 21 February 2024 Salary£75000 – £125000 per annum LocationLondon Job type Discipline Expiry 31 May 2024 Reference41008_1708518165
Consultant
Regional Manager
Head of Client Services
Job description
Our client is centralising their Administration teams due mergers and acquisitions and are keen to bring a Head of Client Services to bring together people, processes and target operating models. This business has national presence and you will be required to travel around the UK.
You will be responsible for 5 Direct Line Managers and a total of 70 Administrators
Role Responsibilities:
- Responsible for overseeing the operational activities ensuring productivity, quality and customer satisfaction are adhered to
- Develop, improve and implement operational strategies
- Process improvement plans to reduce costs and increase productivity
- Manage under-performance
- Coaching and training
- Actively promoting the principles, decisions and requirements of the business
Experience Required:
- Similar background within a large IFA practice
- Teamwork
- Problem Solving
- Self-Management
- Leading Change
- Being results-driven
- Learning and Development
Benefits
- Death in Service (4 x annual salary)
- Private Medical Insurance
- Group Income Protection
- Employee Assistance Programme
- Medicash (healthcare cash back plan)
- Pension 5% employer contribution, 3% employee contribution
- Discretionary 10% annual bonus based on company performance
- 24 days + 8 bank holidays, entitlement will rise 1 day per calendar year of service, up to a maximum of 30 days for each additional year
In return you will receive a generous salary and benefits package and the opportunity to join one of the leading consolidators in the UK as a Head of Client services.
Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
Our Diversity, Equity and Inclusion Mission
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Expected salary: £125000 per year
Location: Newcastle
