Riverside Hotel – Food & Beverage Team Leader
Job Description
Job title: Riverside Hotel – Food & Beverage Team Leader
Company: Andras Hotels
Job description: Riverside Hotel – Food & Beverage Team Leader
About Us
Andras Hotels is Northern Ireland’s largest hotel group, and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.
What is the job?
Reporting to the Restaurant Manager, you will be responsible for supervising all aspects of the Restaurant and Bar in the hotel. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports brand standards and hotel targets. You will play a crucial part in the day-to-day running of the Food and Beverage operations – working as part of the Management Team, making sure the F&B department run smoothly. You will assist the Restaurant Manager to ensure the team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times
Hours:
32 hour per week
Pay:
Up to £12.50 per hour, depending on age
What we offer
Discounted hotel rates at six thousand hotels worldwide
Health Care Cash Plan
Increased annual leave with service
Recruit a Friend Scheme
Employee of the Month Award
Staff meals while on duty
Discounted rate at Bodyscape Health Club based at Crowne Plaza
Andras Academy – Training & Development Programmes and progression opportunities within the Andras Hotels Group
Hotel Incentive scheme
About the role
Your day to day
· As a F&B Team Leader be the leader on shift during service
· Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
· Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
· Have full awareness of the hotel brand standards and your role as Team Leader in ensuring the F&B team follow through on these standards on a daily basis
· Be present to meet and greet customers, checking requirements and passing on relevant information
· Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times
· Have full product knowledge of the facilities offered at the hotel
· Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
· Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
· Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
· Health and Safety management – comply with company procedures and Safety Risk Audits
· Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation
· Other ad-hoc duties – unexpected moments when we must pull together to get a task done.
· Follow the policies and procedures of the department and the hotel
· To participate in any training and personnel exercises designed to improve standards and performance
· Perform other duties as assigned.
How do I deliver this?
Heartist Transforming” – Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels sees a “Heartist” in each employee – a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:
Make guests feel welcome
Make guests feel heart-warmed
Make guests feel incredible
Make guests feel like they belong.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We’re the city’s largest hotel group approaching 1000 bedrooms in the city.
Required Criteria
- • Experience within a Food and Beverage role
- • Proven experience of supervising and directing others, while demonstrating a hands-on approach
- • Customer service experience
- • Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
- • Good communication and organisational skills
Desired Criteria
Skills you’ll need
Expected salary: £12.5 per hour
Location: Coleraine, Co Londonderry
