Manager, Food Service
Job Description
Job title: Manager, Food Service
Company: John Lewis Partnership
Job description: Posting End Date: March 10, 2024
Join John Lewis or Waitrose today
If you’ve ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you’ll know there’s something unique about us.
That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we’re the success we are. They’re our secret sauce; the opportunity for us to differentiate.
Job Summary:
Job Description:
At a glance:
Contract type: This position is a fixed term contract for 7 months, starting in June 2024
Salary: The range is £24,500 – £36,800 p/a
Accommodation: Single live-in accommodation is available on-site at a cost of up to £140 salary deduction per month, which acts as a contribution towards living costs. This price remains unmatched in the surrounding area by some margin and covers accommodation in your own private quarters, all general bills & meals.
About the role:
The right candidate for this role will enjoy working in a busy, vibrant hospitality arena with a solid focus on the guest experience. You’ll demonstrate a real passion for food and service in addition to a sound knowledge of both food safety and health & safety.
This role involves leading the front of house bar & restaurant team team and working closely with the kitchen brigade – upskilling and developing Partners in all aspects of the F&B offer. A proactive approach to all aspects of performance management in accordance with Partnership policies and behaviours will be needed, along with the ability to engage employees to drive the business forward.
This role is part of the senior hotel management team, contributing to the leadership and success of the site as a whole and includes duty manager responsibilities.
What you’ll be doing?
You’ll be a brand ambassador who provides a consistently outstanding customer experience:
Planning, prioritisation, set up and delivery of the food service operation in all areas of the hotel, to include functions
Maintaining and exceeding levels of customer service
Build positive relationships with the kitchen team to ensure service and sales are maximised
Taking overall responsibility of the management of the FOH team inlcuding Partner Development, mandatory training and apprentice management.
For full details, please see the job outline PDF attachment towards the bottom of the page. (Internal Partners only: )
Skills & Requirements:
People management experience
Food and Beverage service experience
Comprehensive organisational skills
Customer mindset
Skilled influencer/ motivator/ coach
Proven leadership skills
Understanding of profit & loss accounts
PC literate and able to grasp numerous systems: finance, hotel booking, personnel etc.
Experience in customer service delivery
Ability to interpret and enforce food safety Policy and health and safety regulations.
Food Safety Level 3
Understanding of HACCP
About Brownsea Castle:
Working on an island, living in a castle with red squirrels at your window sounds like a fantasy but due to the wonderful and unique Brownsea this could be your reality.
It’s our place by the sea, our island getaway across beautiful Poole Harbour, offering an escape for our Partners with history and nature in abundance. Our guests stay on the National Trust run island in the amazing Tudor castle, set amongst 17 acres of private grounds with stunning Italian gardens and a dedicated beach offering relaxation and beautiful nature walks.
If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners who give our guests the best experience possible. What is different about our guests though is that they are co-workers with their family and friends.
As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. With all of the island to explore or using any of the facilities on offer; a croquet lawn, children’s play area, badminton, football, cricket, fishing, archery and frisbee golf you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them.
Boats: We have our own private boat service from Sandbanks Pier to get Partners to and from work, these boats run approximately once an hour between 7am – 11pm. Castello Boat berths at the jetty to the right of the Chain Ferry.
Car parking: If you wish to park at Sandbanks (BH13 7QJ). This is on-road parking only, payable via the ‘Just Park’ app or at the meter on the roadside, prices vary. As staff on the island we have access to purchase an annual permit at a reduced price. Parking is free from November to March.
Buses: Buses stop at 7pm from Sandbanks and all staff are required to cover late night shifts beyond the bus times.
Benefits of the John Lewis Partnership
Full-time working holiday entitlement 22 days holiday, plus public and bank holidays.
Free meals whilst on duty for Live-Out roles and free meals for Live-In roles
After 3 months employment, you will enjoy 25% discount at John Lewis and 20% in Waitrose (exclusions apply).
The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
Enhanced work-life balance, including a focus on well-being, flexible working and our market leading Equal Parenthood Leave Policy
Find out more about the extensive range of exciting benefits that you could enjoy when you join us
Next Steps:
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under “Internal application process”).
You’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.
Please note that should we receive a high volume of applicants we reserve the right to close the role early.
For internal use only:
#LI-JLPGR
#LI-HEADOFFICE
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Pay Range: £24,500.00 up to £36,800.00 Annual
Scheduled Weekly hours: 37.5
Worker Type: Secondee (Fixed Term)
Job Level: Partnership Level 8
Hours of Work: 37.5 hrs per week – mixed shifts across the week – earliest start time 7am – latest finish time 22:30
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you’re at your best when you’re free to be yourself.
Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It’s why we’ve set our own aim to become the UK’s most inclusive business – for our Partners (employees) and our customers.
We firmly believe that our future success lies in diversity of thought from all Partners and it’s integral in our mission to build a happier world. 🌍 💚
We welcome applications from everyone interested in working for us. And, once you’re a Partner, your differences will make all the difference.
Find out more about D&I in the Partnership .
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
