1st Line Customer Support

Job Description

Job title: 1st Line Customer Support

Company: Konica Minolta

Job description: Role: 1st Line Customer Support

Location: The role will require occasional travel to our Manchester office (based in Spinningfields) and this will be more regular during the initial 6 week training period

We are a choice based working employer, work anywhere that will allow you to bring your best self to your role!

Start Date: 5th February 2024

Working Pattern: Monday – Friday, no weekends or evenings

Package: £25,000, plus a discretionary 10% bonus

We are looking for 7 x 1st Line Customer Support colleagues to be part of a new team.

This is an inbound customer service focused role – you’ll be answering the phone to existing customers, resolving incidents and service requests, and triaging them to our other support functions if required.

You’ll need to be tech savvy and have excellent verbal communication, acting professionally and displaying empathy with our customers. You’ll also have excellent written communication, to be able to capture data and have attention to detail whilst listening and actioning.

As this is a new team, in the initial training period (6 weeks) you may be required to come to the office more regularly so please keep this in mind when applying!

Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you’re interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity.

Who we are:

Here at Konica Minolta, we are leaders in the provision of managed print and document workflow solutions, enterprise content management and technology optimisation. As this landscape changes, we’re adapting – join us on our journey to transform our digital software offerings!

What is it like working at Konica Minolta?

• We are centred on embracing a #growthmindset, inspiring excellence and encouraging teams and leaders to bring their best each day.
• Be part of a company that has been certified by the Top Employers Institute for 6 years in a row
• Join Employee Network Groups to drive our wellbeing and diversity & inclusion initiatives
• We are a choice based working employer, work anywhere that will allow you to bring your best self to your role!

What we are looking for:

To be successful in this position:

• You’ll have experience in inbound telephony customer service
• You’ll have good IT skills, working with Microsoft Office and able to pick up new systems easily
• You’ll display excellent verbal and written communication
• You’ll be able to demonstrate and create empathy and will have a focus on the customer
• You’ll be able to multitask – listening, recording and actioning whilst on the phone

Experience with SAP, Service Now (or other ticketing system) and understanding of government legislation regarding data protection and security is desirable

What do you get in return:

• 26 days holiday, plus bank holidays, and the option to purchase more days if needed
• Training and support with our UK based training academy
• Specific learning courses, paid for by Konica Minolta, with the option of a LinkedIn Licence at no extra cost to the individual.
• Life assurance options
• A generous pension plan, invest your contributions to maximise your pension pot
• Discounts on activities, technology and restaurants
• An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
• Free eye test voucher
• An extra paid day off to dedicate to volunteer projects
• An extra paid day off to focus on your mental health

Don’t meet every single requirement?

Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!

Documents

Expected salary:

Location: Manchester

Job date: Sun, 24 Dec 2023 03:39:41 GMT

Apply for the job now!