1st Line IT Tech Support

IT
January 11, 2024

Job Description


Job title: 1st Line IT Tech Support

Company: Proman

Job description: 1st Line IT Tech Support / Service Desk

Temp-to-perm

£12.82 p/h

Monday – Friday – Office Based

3 shift rotation

Royton, Oldham

** Immediate start available **

Winsearch UK is currently working with a prestigious, bespoke manufacturer to appoint a 1st Line IT Support Technician on a temp-to-perm basis. This will be on a 3-shift rotation basis, working Monday – Friday, 6am – 14:00, 14:00 – 22:00, 22:00 – 06:00.

1st Line IT Tech Support / Service Desk

The ideal candidate will have experience of Office 365, using a ticketing system, and local network drives.

1st Line IT Tech Support / Service Desk

The IT Site Support Analyst is responsible for delivering an exceptional end user experience and providing an optimal lifecycle of our endpoint technology. In this role, you will be a member of the IT Operations organization and have an excellent opportunity to influence all aspects of IT operations.

You will be responsible for:

  • Creating, tracking, and resolving IT trouble tickets (Level I/II)
  • Windows OS Support
  • Active Directory Level I/II support (access controls, group membership, security)
  • Microsoft Exchange Level I/II support (add, manage, remove mail users)
  • Experience with Microsoft 365 support including Microsoft Teams calling
  • File & Print Server support/troubleshooting
  • Software repository management and deployment (Windows Deployment Services)
  • Hardware deployment of computers, printers, etc.
  • General workstation troubleshooting
  • Third party application support
  • Hardware and software asset management
  • Develop, maintain, and organize technical documentation
  • Manage site network cabling/patching
  • Participate in IT Projects
  • Deliver end user technical training where required
  • Provide absence cover for other site-based IT team members
  • Other duties as required

1st Line IT Tech Support / Service Desk

Qualifications and Requirements

  • Undergraduate degree (MIS or Computer Science preferred) or equivalent business experience and minimum three years’ experience in an Information Technology setting
  • A+ and/or Net+ certification preferred
  • ITIL/HDI certification preferred
  • Demonstrated ability to be a self-starter, work independently and achieve stated goals
  • Demonstrated initiative, self-reliance, and proactive behavior
  • Strong customer service focus and service orientation with business users at all levels
  • Thorough follow-up and escalation as required on all business issues is essential
  • Strong analytical, and communication skills (written and oral)
  • Able to manage multiple priorities and work well under pressure
  • Ability to learn new concepts, hardware, and technologies quickl

Expected salary:

Location: Royton, Greater Manchester

Job date: Wed, 10 Jan 2024 23:41:03 GMT

Apply for the job now!

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