3rd Line IT Support Engineer – Onsite

IT
January 10, 2024

Job Description


Job title: 3rd Line IT Support Engineer – Onsite

Company: Revorec Recruitment Solutions

Job description: 3rd Line IT Support Engineer – Onsite

£40,000-£45,000 + Progression + Overtime + Company Benefits

Onsite in Tamworth

Are you a 3rd Line IT Support Engineer with MSP & VM experince, looking for a new role that will offer you the chance to upskill through ongoing funded courses and the opportunities to progress to Management or Senior Engineer?

Our client is an innovative IT & Communications company based in Tamworth, UK, with a 30-year track record of providing creative technology solutions to clients across the UK and beyond.

They are industry leaders in their field, dedicated to delivering exceptional service and simplifying the lives of their clients through easy-to-manage solutions. As a growing and ambitious organisation, they have set aggressive targets for the coming years.

They genuinely care about their clients, taking the time to understand their needs, and they are equally passionate about creating a fun and friendly work environment for their staff.

Job Description:

Our client is seeking a Senior Network Engineer with a strong background in IT installations and fault-finding for both desktop and server systems. The ideal candidate should have a minimum of 2 years of working experience in a similar role and will be based at their Head Office in Tamworth. This is a full-time position, and candidates should be prepared for occasional paid work during evenings and weekends.

Responsibilities:

  • Maintain and manage customer networks to ensure their smooth operation.
  • Proactively monitor the customer base to identify and resolve problems before they impact users.
  • Provide support to end users, both at the head office and customer sites.
  • Design, install, and maintain VoIP, server, network, and storage environments at the head office and remotely.
  • Configure new users and devices.
  • Develop innovative strategies to enhance the experience and productivity of their services.
  • Support and mentor the engineering team, managing escalated faults and attending sites when necessary.
  • Assume a leadership role in the absence of a manager and make informed decisions as required.
  • Contribute to defining best-in-class security practices and policies for the network through alignment with internal groups.
  • Ensure security compliance across the entire customer base and internal infrastructure through continuous auditing and remediation.

If you are ready to join a dynamic team in a forward-thinking company that values its employees, please submit your application.

Expected salary: £40000 – 45000 per year

Location: Tamworth, Staffordshire

Job date: Sun, 07 Jan 2024 01:39:21 GMT

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