Account Coordinator – Customer Sales Support

Job Description

Job title: Account Coordinator – Customer Sales Support

Company: Harman

Job description: Have you heard of JBL or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in is fast paced, fun and dynamic. Our headphones, portable speakers and home entertainment systems will become your area of expertise.

At HARMAN, you have more than a career. Our agile culture gives you the chance to rapidly develop your skills, learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself, cultivate new ideas, work on something new and enhance your abilities. There are many great opportunities across all our HARMAN divisions and locations. Like this one:

Account Coordinator – Customer Sales Support

About the Role:

The principal purpose of this role is to support the account manager in delivering high levels of service to named accounts within a defined geographical area and across a key technology line. Accurate and effective management of sales orders, liaison with key internal departments and Distribution Partners as required, daily reporting and other administrative tasks as assigned by the Manager.

Supervisory Responsibilities:

This position does not have any direct reports.

What You Will Do:

• Carry our basic account management responsibilities of your assigned accounts including:
• In partnership with the Channel team, proactively oversee and track day to day account activities.
• Attend customer events with the Channel Manager where required.
• Develop strong and productive relationships with partners at your assigned accounts.
• Co-ordinate activities with teams across HARMAN to support your accounts.
• Work closely with Logistics to ensure all information is available to facilitate shipments to meet customer requirements, communicating with all parties as required.
• Provide reports on delivery blocks and credit holds to ensure the timely resolution of these issues.
• Support Account Managers and Distribution Partners including activities related to product availability, order confirmations, order processing, product shipment, account status and after sale follow-up.
• Working closely with Distribution Partners to gain a full understanding of their current stock profile, sales out performance to target, forecasted orders and major project opportunities.
• Management of backorders.
• Take ownership of issues reported by Distribution partners or Account Managers and work collaboratively with interval teams to find satisfactory resolutions.
• Distribute information on and support your account with approved incentives, promotions, and marketing communications activities.
• The individual must be able to manage time and priorities effectively with little supervision.
• Interface with various internal departments to plan and initiate customer requests. Create all documents and forward to the appropriate departments.
• Ensure documentation and processes are in compliance with ISO and SOX guidelines.
• To always have a flexible approach including:
• assisting in other territories as necessary. Late working may be required to ensure timely order processing, particularly at month end.
• Cross functional tasks and projects as needed.
• Able to maintain the high-level of customer service expected by our internal and external customers.

What You Need:

• A high standard of secondary education.
• Excellent understanding of SAP or other ERP system.
• Have experience in a customer service field or demonstrate strong interpersonal skills.
• Computer literate – confident in using standard business tools such as Microsoft Office.
• Demonstrate excellent communication and customer service skills.
• Fluency speaking, reading, and writing in English.
• Has excellent communication skills at all levels, with both internal and external customers.
• High levels of organization and attention to detail are essential.
• Must be Result Driven; Team Player; Customer Focused.
• Has the ability to work on their own initiative, prioritize and meet deadlines.
• Can demonstrate the ability to be assertive.
• Feels comfortable working within a pressurized, change orientated environment.
• Has the ability to take on board information quickly, efficiently, and accurately from multiple sources.
• Excellent timekeeping and attendance are expected of all jobholders.

What is Nice to have:

• Experience living or working abroad anywhere in the EMEA region would be beneficial for working across cultures.
• Passion or interest in AV technology or working in a related role.
• Qualifications relating to Sales Administration, SAP systems and/or a relevant Business subject would be desirable but may also be qualified through experience only.

What makes you Eligible:

• Must be eligible to live and work in UK. Position based in Apsley, Hetfordshire.
• Must be able to provide satisfactory references.
• Must have the ability to travel, travel will be less than 10% of the time.

What We Offer:

• HARMAN is offering a unique opportunity for growth and development in the dynamic and exciting world of consumer electronics.
• We provide a flexible work schedule that allows you to work from home.
• At HARMAN, we value diversity and inclusivity, and foster a friendly and supportive global working atmosphere. We believe in investing in our employees through career development opportunities, professional training, and competitive market-based compensation. As part of our commitment to employee well-being, we also offer a commuter travel package, environment allowance, and interesting collective health insurance scheme, pension, and employee discounts on world-class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG, etc.).
• As a HARMAN employee, you will have access to professional development opportunities through HARMAN University’s business and leadership academies, internal talent management leadership acceleration programs, and our “Be Brilliant” employee recognition and rewards program.

And a few reasons you might love it:

• We’re seeking talented and passionate individuals to join our team and help us transform the way people experience sound. As a global leader in the audio industry, HARMAN offers the chance to work with iconic brands like JBL, Harman/Kardon, and AKG, as well as cutting-edge technology and industry-first features.

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Expected salary:

Location: Apsley, Hertfordshire – Hemel Hempstead, Hertfordshire

Job date: Sat, 30 Dec 2023 08:23:57 GMT

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