Admin and Information Officer

Job Description

Job title: Admin and Information Officer

Company: Barnardo’s

Job description: Bradford SENDIASS is the Special Education Needs and Disabilities Information Advice and Support Service (known as SENDIASS) as specified in the 2014 Special Educational Needs and Disability Code of Practice. The service provides children, young people, their parents, carers, and those working with families in Bradford with free, confidential, impartial information, advice and support about matters relating to Special Educational Needs and or disability.

The purpose of the role is to contribute to the smooth running of the Bradford SENDIASS Service, and to support parents, carers, children and young people with Special Educational Needs and Disabilities through the provision of impartial information and advice on SEND processes

The key activities of the role are to:

• Be the first point of contact into the service via email and telephone, and deal with queries appropriately.
• Maintain a database of enquiries,
• Provide basic information and advice via telephone or email on specific topics where appropriate, using existing resources and training provided to you.
• Identify and send out follow up information from our existing resources and signpost to our website or other sources of support locally.
• Carry out any other admin tasks relevant to the post including sending out waiting list letters, welcome packs, and carrying out telephone evaluations with previous service users.
• Be responsible for advertising training and workshops, managing bookings and contacting participants as needed.
• Contribute to monitoring and reporting requirements of the service using data input and presentation skills.
• For the right candidate there may be the opportunity to support casework staff delivering events, drop ins and workshops.

Candidates applying for the role will need to have experience of using Microsoft office packages and carrying out admin tasks in a busy service. You should be comfortable taking and making phone calls and dealing with service users who may at times be upset or frustrated in a sympathetic and efficient manner. Experience of the SEND system and/or working with children/young people with Special Educational Needs and Disabilities and their parents/carer’s would be desirable, however basic SEND Law training, a full induction and ongoing support will be provided.

Please see the attached Role Profile for further information relating to this role.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo’s . We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out 1st April 2023. This is a positive change for the charity, and a key pillar of our Strategy. It will assist us in supporting colleagues to grow and develop in their career at Barnardo’s as it will offer clear routes of progression for colleagues to progress through the pay band of their role.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay progression steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo’s pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

• Barnardo’s believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo’s. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo’s stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo’s Learning and Development offer

*T&C’s apply based on contract

About Barnardo’s

At Barnardo’s we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

Expected salary: £23400 – 28600 per year

Location: Bradford

Job date: Sat, 30 Dec 2023 02:56:07 GMT

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