Aftersales Advisor (Automotive)

Automotive
January 12, 2024

Job Description


Job title: Aftersales Advisor (Automotive)

Company: Graham James

Job description:

  • Salary:

£30kpa – £34kpa * Location:

Suffolk * Job type:

Permanent, full-time

Automotive Aftersales Advisor needed near Bury St.Edmunds.

  • Main Dealer opportunity, with market leading basic salaries and OTEs
  • Exceptional working environment and excellent management

Our client is part of a large commercial dealer group with multiple sites across the UK – providing sales and aftersales for their specific market

This is a dual role, week one being a Service Advisor, alternate week being a Service Administrator – swop roles with the other Aftersales Advisor from week to week.

Aftersales Advisor Job Description

The Aftersales Advisor will report to the Depot Manager & will be responsible for the smooth daily operation of the Service Reception & Service Administration, working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.

  • Maintain utilisation of productive staff to target levels
  • Ensure a steady and realistic flow of available work through the workshop.
  • Liaise with external and internal customers and ensure work is authorised.
  • Support and maintain customer’s service schedules, MOT bookings, and O Licence requirements.
  • Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
  • Ensure Service / Inspection Documentation is completed correctly, and customer defect procedures adhered to.
  • Assist in maintaining a daily flow of quality job cards including costing and invoicing.
  • Ensure Health & Safety and safe work practices are met at all times
  • Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
  • Loading and daily checking of R2C to ensure all customer sheets are correct and complete
  • Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
  • Complete relevant documentation including invoices etc.
  • Ensure all invoice related queries are dealt with in a timely manner

Aftersales Advisor Successful Candidate

  • Knowledge of the automotive industry
  • Knowledge of the Kerridge system
  • Ability to work within a team
  • Excellent written and oral communication skills
  • High level of computer literacy
  • Excellent organisation and analytical skills
  • Ability to work under pressure and have a solution-driven approach
  • Ability to work within guidelines and to deadlines
  • Excellent customer service skills
  • Detail orientated
  • Possess excellent accuracy and numeracy skills

What’s on Offer

Monday – Friday 8am – 6pm
Salary from £30kpa – £34kpa depending on commercial service advisor, service admin experience.
Bonus
Excellent benefits
Optional private health insurance
Free parking
Additional employer pension contributions
Training and development opportunities
22 days holiday per year plus Bank holidays, increasing with length of service

If you feel this role is for you, get in touch for a private chat

Expected salary:

Location: Suffolk

Job date: Thu, 23 Nov 2023 04:20:59 GMT

Apply for the job now!

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