AI Business Analyst
Job Description
Job title: AI Business Analyst
Company: Rank Group
Job description: Company Description
The Rank Group has been entertaining Britain since 1937, from its origins in motion pictures to today’s gaming based venues and digital entertainment brands. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino.
The position advertised sits in Rank Interactive, a leading international digital gaming company, underpinned by superior talent and technology.
Rank Interactive are on a mission to create the leading UK multi-channel brands in the Bingo and Casino industry. We are passionate about our brands, products and players, we strive to deliver new and innovative products, campaigns and features that excite and entertain our players.
We bring people and entertainment together, delivering stimulating and entertaining experiences through diverse digital channels from our offices in Gibraltar, London, Maidenhead, Mauritius, Sheffield, South Africa and Israel. With a team of over 700 worldwide, we empower our colleagues to work at the peak of their strengths and passions by providing innovative and collaborative working environments that attract, retain and engages high performing talent.
Our Customer Solutions Hub is based in the heart of Sheffield, with beautiful views of Victoria Quays and easy access to the town centre. We’re proud of the environment we’ve created and unlike other Contact Centres, we offer a culture of learning, development and fun.
Job Description
The AI Business Analyst will be responsible for continuously improving our Virtual Customer Support Suite. They will ensure that solutions are implemented efficiently and effectively and are aligned with business objectives.
They will also work with other teams across the organization to identify and implement changes to improve the customer experience.
Responsibilities:
- Enhance Chatbot efficiency by assessing current workflows, identifying bottlenecks, and proposing streamlined processes and flows.
- Be the main point of contact for Chatbot development, managing expectations and informing key stakeholders of potential impact.
- Leverage data to identify patterns and provide data-driven recommendations for Chatbot improvement.
- Help establish reporting frameworks and metrics to track the success of the Chatbot and other change initiatives.
- Ensure that the goals of the Chatbot and other change projects align with the broader business objectives.
- Establish a culture of constant improvement by continually evaluating the Chatbot journeys, gathering feedback, and identifying areas for refinement.
- Conduct root cause analysis and propose data-backed solutions to improve performance.
- Analyse the impact of changes delivered to ensure future changes are implemented more effectively and efficiently.
Qualifications
- Understanding of process, people, culture and technology change projects, and the value of technology in supporting business requirements.
- Experience working in a technology firm or with Salesforce/CRM platforms.
- Ability to quickly grasp complex business problems and develop appropriate solutions.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and other business analysis tools.
Additional Information
You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too… From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Expected salary: