Analyst – Customer Support & Tech Reporting

Job Description

Job title: Analyst – Customer Support & Tech Reporting

Company: IQVIA

Job description: Homebased – can be based anywhere in the UK

Secondment cover – 10 months FTC

About the Team

The Connection team develop market leading tech platforms for healthcare and commercial markets and work with leading healthcare clients to drive customer engagement in real-time.

Role Summary

As Technical Support, you will be responsible for a portfolio of healthcare clients across the UK. Managing the day-to-day technical contact, dealing with IT build queries, reporting and facilitating changes raised by client super-users via a customer support hub.

Whether you are building long-term relationships or resolving, you will be acting as a brand champion and supporting customers by going the extra mile to ensure problems and queries are dealt with swiftly and efficiently.

Essential Functions

• Assists with the review and analysis of client requirements/problems.
• Develops detailed documentation and specifications for clients.
• Performs basic quantitative or qualitative analyses to identify issues and develop solutions
• Creates reports, presentations and charts based on data analysis.
• Assists Analysts and Consultants in design and structures of presentations.
• Develops a basic knowledge of services and consulting methodologies and the pharmaceutical/healthcare/life sciences industry.
• Starts to develop an awareness of IQVIA technology solutions.
• Engagement based responsibilities are assigned and closely managed by Consultants, Engagement Managers or Principals.

Qualifications

• Bachelor’s Degree
• 1-3 years of related experience, ideally in a customer support role
• Works willingly and effectively with others in and across the organization to accomplish team goals.
• Knowledge and understanding of the fundamental processes of business, their interaction, and the impact of external/internal influences on decision making and growth.
• Knowledge of consulting methods, tools and techniques, related to one’s functional area.
• Knowledge of current events and developments within the healthcare industry.
• Data analysis skills and abilities.
• Effective time management skills.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .

Expected salary:

Location: Stafford, Staffordshire

Job date: Wed, 20 Dec 2023 02:10:17 GMT

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