Apprentice Administrator
Job Description
Job title: Apprentice Administrator
Company: NHS
Job description: Provide comprehensive administrative, clerical and audio typing service to renal teams. This will include coordination of both clinical and non-clinical activities of the renal departmental areas as required. Work in a team based secretarial service providing support for each other and ensuring continuity of the service.To ensure we are compliant as an Apprenticeship employer and to enable us to enrol Apprentices with our Training Providers we need to be in receipt of all visa details to evidence compliance with the ESFA funding rules. If we are not in receipt of full visa status details then we will not be in a position to take your application forward for shortlisting. If you are successfully shortlisted, you will be required to bring this evidence along with you to interviewMain duties of the jobo To undertake clerical and administrative dutieso Collecting, sorting and the opening of posto Print and process patient referrals received via the Electronic Referral System and register on database for the Consultant to triage.o Monitor Advice & Guidance requests received from GP surgeries via Electronic Referral System and process in a timely manner.o Audio type all clinical letters and other correspondence as required by the consultant and team, ensuring layout, spelling, grammar and punctuation is consistent.o Assess all enquiries and deal with effectively and respond appropriatelyo Provide support to other members of the administrative and clerical team and cross cover during periods of annual or sick leave as required.o Covering Renal Outpatient reception during periods of the receptionist’s absence.o The maintenance of department stationery, office supplies requirement and stationery storeroomo Make appointments as appropriate, in line with government and local targets and trust policy, procedure and guidance. Where this is not achievable, give notification promptly to line manager.About usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted11 October 2024Pay schemeOtherSalary£16,530 a year Minimum apprenticeship wage dependent on ageContractApprenticeshipDuration15 monthsWorking patternFull-time, Flexible workingReference number344-1566KCHJob locationsKent and Canterbury HospitalEthelbert RoadCanterburyCT1 3NGJob descriptionJob responsibilitiesPlease see attached Job Description and Person Specification for further information of this job role. Job descriptionJob responsibilitiesPlease see attached Job Description and Person Specification for further information of this job role.Person SpecificationQualificationsEssential
- Maths and English
- GCSE level A – C / 4-9 or Functional Skills level 2 equivalence
SkillsEssential
- The ability to converse confidently with a diverse network of people
- Good communications skills, both written and verbal
- Good IT skills including knowledge of Word, Excel, PowerPoint, search engines, and Email applications
- Able to work effectively in a busy environment, with flexibility to adapt working practices where required
- Ability to effectively prioritise workloads
- Excellent customer service and engagement skills
Desirable
- Previous administration experience
- Previous Customer Service experience
Personal/Professional AttributesEssential
- General Administration Knowledge
- Passion for learning, and commitment to studies.
- Good problem-solving skills, with ability to think creatively to achieve own learning goals.
Person SpecificationQualificationsEssential
- Maths and English
- GCSE level A – C / 4-9 or Functional Skills level 2 equivalence
SkillsEssential
- The ability to converse confidently with a diverse network of people
- Good communications skills, both written and verbal
- Good IT skills including knowledge of Word, Excel, PowerPoint, search engines, and Email applications
- Able to work effectively in a busy environment, with flexibility to adapt working practices where required
- Ability to effectively prioritise workloads
- Excellent customer service and engagement skills
Desirable
- Previous administration experience
- Previous Customer Service experience
Personal/Professional AttributesEssential
- General Administration Knowledge
- Passion for learning, and commitment to studies.
- Good problem-solving skills, with ability to think creatively to achieve own learning goals.
