Asset Configuration and Licencing Administrator
Job Description
Job title: Asset Configuration and Licencing Administrator
Company: NHS
Job description: An exciting opportunity has arisen within our IT Service Support Team at Inca Warehouse in Ashford. This is a permanent post for individuals with good attention to detail who want a chance to experience working in a fast-paced environment.We are seeking to recruit a self-motivated and driven Asset Configuration and Licencing Administrator to join our busy and friendly ICT department.Main duties of the jobThe post holders will be responsible for day-to-day coordination of IT assets ensuring they get to the right location. This will involve accurately updating our IT asset management system, taking bulk delivery of all types of IT equipment into our various storages and distributing them to our local sites. The post holder will also be responsible for configuring some of this equipment in line with our IT security policy.Applicants must have the ability to work under pressure, meet tight deadlines and manage priorities effectively. Technical and Customer service skills are an extremely important factor in this role.About usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We Care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.PLEASE NOTE – WE CANNOT OFFER SPONSORSHIP FOR THIS ROLEDate posted28 February 2025Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year Per annumContractPermanentWorking patternFull-time, Flexible workingReference number344-0743CORJob locationsInca Warehouse AshfordTrinity RoadAshfordTN25 4ABJob descriptionJob responsibilitiesMaintain the EKHUFT Configuration Management Database (CMDB) and associated processes, enter, assess and report on status modifications to change items, documenting the reporting, investigation and outcome of all defects and problems reported against change items, escalating as required, ensuring that necessary data, including critical attribute information, is available and appropriate records of all changes to IT assets are accurately recorded.Review information held in the CMDB against defined standards, including current licences and licence compliance, checking that assets have appropriate tracking, validating requests and updates, and initiating corrective action as appropriate to provide the CMDB with up-to-date information to ensure effective use and reallocation of licences.Monitor and evaluate the usage of end-use computing hardware and software, producing statistical data and management reports containing options and recommendations on the use of equipment and licencing, to maximise staff efficiency and achieve best value for the Trust.Manage and control changes to specified IT assets, monitoring the storage, distribution, movement and stock levels, maintaining up-to-date Catalogue Items, assisting procurement process for non-stock items and ensuring assets are correctly logged and marked, ensuring that all IT assets are identified and that only authorised changes are implemented.Monitor and action the IT post management mailbox, goods receipting, credit notes and occasional visits to the mailrooms on all the sites (WHH, QEQM and KCH). The post holder will be the first point of contact for ordering postage consumables and all postage-related issues including logging calls to third parties on Franking machine faults and generating usage reports to encourage electronic mail and suggest improvement.Scope, classify and specify configuration items, including information relating to storage, access, service relationships, inventory, compliance, usage and disposal, providing for accuracy and accessibility, ensuring that authorised changes to IT assets maintain the integrity of the IT infrastructures.Assist with performance configuration audits to check the integrity of the information held within the Configuration Management Database, explaining the information held and providing an audit trail for information that supports the CI information, producing reports, including recommendations for improvements and initiating corrective actions, to ensure appropriate control, accuracy and integrity of theCMDB.Promote awareness of asset control responsibilities and benefits for IT staff and users within the Trust, generating the configuration of data reports per the schedule outlined in the CMDB Audit plan and storing reports on the Portal, ensuring that data yielded from this process will be of high quality and provide management with the right level of business intelligence.Prepare and present a range of management information reports to key stakeholders and IT managers as directed, incorporating configuration data that is current, well presented and available at times required, to provide accurate reporting and support the provision of high-quality configuration and asset management services. Job descriptionJob responsibilitiesMaintain the EKHUFT Configuration Management Database (CMDB) and associated processes, enter, assess and report on status modifications to change items, documenting the reporting, investigation and outcome of all defects and problems reported against change items, escalating as required, ensuring that necessary data, including critical attribute information, is available and appropriate records of all changes to IT assets are accurately recorded.Review information held in the CMDB against defined standards, including current licences and licence compliance, checking that assets have appropriate tracking, validating requests and updates, and initiating corrective action as appropriate to provide the CMDB with up-to-date information to ensure effective use and reallocation of licences.Monitor and evaluate the usage of end-use computing hardware and software, producing statistical data and management reports containing options and recommendations on the use of equipment and licencing, to maximise staff efficiency and achieve best value for the Trust.Manage and control changes to specified IT assets, monitoring the storage, distribution, movement and stock levels, maintaining up-to-date Catalogue Items, assisting procurement process for non-stock items and ensuring assets are correctly logged and marked, ensuring that all IT assets are identified and that only authorised changes are implemented.Monitor and action the IT post management mailbox, goods receipting, credit notes and occasional visits to the mailrooms on all the sites (WHH, QEQM and KCH). The post holder will be the first point of contact for ordering postage consumables and all postage-related issues including logging calls to third parties on Franking machine faults and generating usage reports to encourage electronic mail and suggest improvement.Scope, classify and specify configuration items, including information relating to storage, access, service relationships, inventory, compliance, usage and disposal, providing for accuracy and accessibility, ensuring that authorised changes to IT assets maintain the integrity of the IT infrastructures.Assist with performance configuration audits to check the integrity of the information held within the Configuration Management Database, explaining the information held and providing an audit trail for information that supports the CI information, producing reports, including recommendations for improvements and initiating corrective actions, to ensure appropriate control, accuracy and integrity of theCMDB.Promote awareness of asset control responsibilities and benefits for IT staff and users within the Trust, generating the configuration of data reports per the schedule outlined in the CMDB Audit plan and storing reports on the Portal, ensuring that data yielded from this process will be of high quality and provide management with the right level of business intelligence.Prepare and present a range of management information reports to key stakeholders and IT managers as directed, incorporating configuration data that is current, well presented and available at times required, to provide accurate reporting and support the provision of high-quality configuration and asset management services.Person SpecificationQualificationsEssential
- Minimum of 5 GCSEs awarded at grade C or 4 and above, Mathematics and English
- A-Level Education or Higher
Desirable
- ITIL Foundation Certificate (or 1 year service in an ITIL environment)
- NVQ Level 3 in Communications Technology
ExperienceEssential
- Previous experience of asset management
- Previous experience of problem reporting
- Experience in raising purchase order, goods receipt and store keeping
Desirable
- Previous experience of managing stock level, inventory and 3rd party customers
SkillsEssential
- Customer Service Skills
- Well-developed analytical skills
- Ability to assimilate information from a wide range of sources
- Strong Communication and interpersonal Skills
KnowledgeEssential
- Asset Management System
- Hardware/Infrastructure/Microsoft Office (e.g. ECDL knowledge, word processing, spreadsheets, presentations, etc.)
- Working Knowledge of ITIL
- Security Control
Person SpecificationQualificationsEssential
- Minimum of 5 GCSEs awarded at grade C or 4 and above, Mathematics and English
- A-Level Education or Higher
Desirable
- ITIL Foundation Certificate (or 1 year service in an ITIL environment)
- NVQ Level 3 in Communications Technology
ExperienceEssential
- Previous experience of asset management
- Previous experience of problem reporting
- Experience in raising purchase order, goods receipt and store keeping
Desirable
- Previous experience of managing stock level, inventory and 3rd party customers
SkillsEssential
- Customer Service Skills
- Well-developed analytical skills
- Ability to assimilate information from a wide range of sources
- Strong Communication and interpersonal Skills
KnowledgeEssential
- Asset Management System
- Hardware/Infrastructure/Microsoft Office (e.g. ECDL knowledge, word processing, spreadsheets, presentations, etc.)
- Working Knowledge of ITIL
- Security Control
Expected salary: £26530 – 29114 per year
Location: Ashford, Kent
