Assistant Director – Community Services and Contracts
Job Description
Job title: Assistant Director – Community Services and Contracts
Company: Shelter
Job description: Salary: £76,000 per annum plus excellent benefits including 30 days holiday and flexible working
Closing date: Monday 25th March 2024 at 11.30 pm
Interview dates: First stage Monday 8th April 2024, Final Interviews W/C 15th April 2024
Flexible location – can be based in any of Shelter’s 11 hubs in England or home based.
Are you a senior leader in the not for profit sector looking for your next move? If you have a track record of successfully managing services and contracts then consider moving to Shelter as Assistant Director of Community Services and Contracts and you could soon be making a real difference to people affected by the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About The Team
The Services directorate has c600 staff and volunteers, operating from multiple locations throughout England. Community Services deliver advice and support to people with housing problems, sharing with them the knowledge to assert their housing rights and using the evidence gathered to push for systemic change. We deliver digital advice via our Telephone and Online Advice Services, as well as second tier advice for professionals, Legal Services, Lived Experience Insight and Quality, Compliance and Planning to ensure contract compliance and support. You will be part of the Services Leadership team, made up of three Assistant Directors reporting to the Director of Services.
About The Role
This is a unique opportunity to play an instrumental role in ending the housing emergency, by overseeing community services and contracts, developing and implementing strategies and long term plans. You will provide strong leadership, working with Services colleagues to embed housing rights awareness in local communities and lead campaigns for change in local authorities. Assessing and reporting on our impact, managing compliance and risk and representing Shelter externally will also be key to success in the role.
About You
We need a relationship builder and influencer with a firm grasp of housing rights and advocacy and a flair for strategic thinking and innovation. Someone who is comfortable working with ambiguity within a fast paced and rapidly changing environment and is used to managing services and contracts and organising to bring about systemic change. You understand the challenges faced by people who are homeless and have a passion for making a positive difference to them. Collaborative, flexible, diplomatic and assertive, your substantial project and financial management experience has been gained at senior level. Comfortable in your ability to identify, manage and mitigate risk, you also have what it takes to ensure compliance is fully considered at all stages of planning and delivery.
It’s essential that you also possess excellent management and communication skills, experience of enabling and empowering teams by seizing opportunities and creating the right conditions for them to thrive.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
How to Apply
The closing date for applications is Monday 25th March 2024 at 23.30pm
Please ensure you have read the full Recruitment Pack before applying.
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description attached to this advert.
Please note that answers should be of no more than 350 words for the first six About You points within the job description. Please provide specific examples following the STAR format and ensure you demonstrate how you meet the Shelter behaviours listed in the job description in your answers.
For further information about the role, or to arrange a confidential discussion, please contact: Jenny Bell, Resourcing and Talent Specialist jennifer_bell@shelter.org.uk
Safeguarding Statement
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Expected salary: £76000 per year
Location: England
