Associate UX Designer

Job Description

Job title: Associate UX Designer

Company: Holland & Barrett

Job description: Please note, this role can be remote based in the UK

Holland & Barrett International is striving to be the world’s leading health and wellness business. Currently the largest in Europe and growing in other markets, the health and wellness of our colleagues and customers is at our heart.

Ready for an EPIC career?

UX Team at H&B

You will be joining an existing team of designers, product managers, researchers, and stakeholders all working towards a common goal – to create the best experiences for our shoppers online and in store.

Putting the customer first, you will join the Customer Experience design team to further develop our digital experiences across the Holland & Barrett website, iOS and Android apps. Harnessing the full ‘design thinking’ process, you be involved in delivering innovative design solutions to customer problems, working collaboratively within the design team and with other stakeholders.

About the role

• Supporting the customer account squad across the website and native app.
• Reviewing existing journeys and creating frictionless experiences for our users.
• Improving customer retention, conversion and satisfaction.
• Being hands-on with user research, working with the UX Research team and Product Analytics. Conducting your own usability tests, and using both qualitative and quantitative data to inform your design decisions.
• Using the full UX design process to create visual designs, from low-fi wireframes, all the way to interactive, high-fidelity prototypes.
• Working with the Accessibility Taskforce to ensure Holland & Barrett is accessible for all users through best practice design.
• Working with product managers to record all functional requirements for our developers and owning the handover of your design work into development.
• Communicating your designs to other designers, stakeholders, product managers and developers.
• Help contribute towards a global design system.

Skills and experience

• A good understanding of user behaviour and UX/UI best practices.
• Experience designing for desktop, tablet and mobile devices, along with an understanding of responsive design techniques.
• Proficiency in Figma (or similar).
• Experience creating interactive prototypes.
• In depth understanding of usability testing methods and knowledge of how and where they should be applied.
• Experience with a variety of user research techniques.
• Ecommerce and/or retail experience.
• Good problem-solving skills and the ability to effectively communicate your ideas with others.
• A positive attitude towards receiving feedback and growing as a designer and an individual.
• Meticulous attention to detail.
• Enjoys working as part of a team and collaborating with others.
• Ability to multitask, prioritise and work within a timescale.
• An online portfolio or samples of work demonstrating your experience.

Our benefits

• We operate virtually. Remote, hybrid or in our tech hubs – we work in an agile environment where you can thrive.
• We offer a 10% incentive scheme, based on company performance – when we win, so do you
• Learn from the best – at H&B you’ll have the opportunity to enhance and expand your skills and shape your career
• We want you to produce your best, so we provide you with the best tech equipment
• Stay healthy with a 25% discount on all product ranges to help you live well
• We like to recognise and celebrate our people with our Colleague Recognition Scheme, so your hard work won’t go unnoticed

About H&B

Holland & Barrett is one of the nation’s most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Our culture respects equality, values diversity and encourages individuality – because this allows our people to unlock their potential and be their best. We welcome everyone who shares our EPIC values regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

We are a growing and pioneering business. Our diverse and EPIC teams enable us to push boundaries and accomplish the extraordinary. As we continue to transform, we need more of the brightest and best minds to join us to turn our vision into a reality.

Expected salary:

Location: London

Job date: Sun, 07 Jan 2024 08:27:48 GMT

Apply for the job now!