B2B Customer Support Executive

Job Description

Job title: B2B Customer Support Executive

Company: The Hut Group

Job description: THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Location: Icon 1, M90 5AA

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About the Operations Team and the Role

The Operations Team drive the business through process improvement and timely interventions, to ensure that THG operates in the smoothest possible fashion. The team also provides insights via the collation and analysis of data to affect positive change within the wider business.

Reporting to the Operations Manager, B2B Customer Support Executive will be responsible for all B2B Orders are dispatched in a timely manner. To succeed in this role, the post holder will be well-organised and pride themselves on their high attention to detail.

Responsibilities:

• Accurate processing of B2B customer orders for both UK and International customers
• End-to-end responsibility for the timely despatch of orders within agreed delivery lead times, working alongside sales, warehouse, supply chain and freight teams.
• Troubleshooting aged orders
• Shortage reporting
• Warehouse product issues
• Customer Service – dealing directly with customers on specific requests
• Managing the order report and ensuring OTIF is as high as possible

Requirements:

• Order management experience – desirable
• Customer service experience – beneficial
• High level of organisation and attention to detail – essential
• Can work to strict deadlines and deliver under pressure – essential
• Understanding of incoterms – desirable

Benefits:

• Competitive salary
• Onsite Doctor
• Employee discounts
• Gym Discounts
• Company bonus scheme
• Company pension scheme

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Expected salary:

Location: United Kingdom

Job date: Wed, 20 Dec 2023 06:35:12 GMT

Apply for the job now!