Bereavement Services Coordinator
Job Description
Job title: Bereavement Services Coordinator
Company: NHS
Job description: We are looking for an empathetic, caring, enthusiastic and motivated individual to manage the Trust’s Bereavement Services Team. You need to be able to organise yourself and others, to co-ordinate a wide range of tasks within tight timescales, to work under pressure and show initiative You will play an important role in the effective organisation and coordination of the Bereavement Service.Bereavement Services are the team who work alongside the Medical Examiners team to arrange for the Medical Cause of Death Certificates for our deceased patients to be completed. Bereavement Services speak to and liaise with bereaved relatives and co-ordinate with the Medical Examiners team, the mortuary team, the Coroner’s Office, funeral directors and Registrars. As a member of the team you must be computer literate, used to working on the telephone, able to listen and support the bereaved, as well as your colleagues.This role will primarily be based at Kent and Canterbury Hospital. However, you will be required to travel across all three sites of the Trust for staff line management and to cover the service during times of staff leave or during busier times. You will need to flexible, you may need to travel to one of the other sites at short notice to cover the service.Main duties of the jobThe successful candidate will work closely with our Bereavement team to deliver a high quality customer service and provide well managed administration on a day to day basis. You will be responsible for ensuring the offices are covered, for arranging all the adult and baby contract funerals and ensuring our PTL database is updated and accurate. You will coordinate the service, line manage and help to develop staff. You will need to work operationally across the three sites to cover staff leave.You must like working with people and want to help and support our bereaved relatives, as well as make a positive contribution to our team and our service. If you are a hardworking, empathetic, organised and confident individual, with excellent supervisor skills and strong administration/IT skills we would love to hear from you.This post holder will also need to help identify concerns and to enable them to be effectively addressed in a caring and efficient way, working alongside our PALS and Complaints team.About usWe are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted06 September 2024Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year per annumContractPermanentWorking patternFull-timeReference number344-9917CORJob locationsKent and Canterbury HospitalEthelbert RoadCanterburyCT1 3NGJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Person SpecificationExperienceEssential
- Minimum of one year managing and leading a team.
- Experience in a customer service environment.
- Excellent database adminstration
Desirable
- Working in a mortuary, Coroner’s Office, Registrar’s Office or funeral directors.
SkillsEssential
- Ability to function and manage stressful situations, while being diplomatic and sensitive to the individual needs.
- Ability to work to tight deadlines.
- Presentation skills including providing training.
- Ability to work independently and to prioritise and work in a methodical manner. Well organised and excellent time-management skills
- Outstanding written and verbal communication skills.
- Proficient in the use of Microsoft Office, particularly Word, Outlook and Excel, with excellent typing skills.
OtherEssential
- The ability to be able to travel to any of the Trust’s acute sites, sometimes at short notice and to local Registrar’s Offices.
- Resilience and empathy.
Person SpecificationExperienceEssential
- Minimum of one year managing and leading a team.
- Experience in a customer service environment.
- Excellent database adminstration
Desirable
- Working in a mortuary, Coroner’s Office, Registrar’s Office or funeral directors.
SkillsEssential
- Ability to function and manage stressful situations, while being diplomatic and sensitive to the individual needs.
- Ability to work to tight deadlines.
- Presentation skills including providing training.
- Ability to work independently and to prioritise and work in a methodical manner. Well organised and excellent time-management skills
- Outstanding written and verbal communication skills.
- Proficient in the use of Microsoft Office, particularly Word, Outlook and Excel, with excellent typing skills.
OtherEssential
- The ability to be able to travel to any of the Trust’s acute sites, sometimes at short notice and to local Registrar’s Offices.
- Resilience and empathy.
Expected salary: £26530 – 29114 per year
Location: Canterbury
