Bereavement Services Officer
Job Description
Job title: Bereavement Services Officer
Company: NHS
Job description: We are looking for an empathetic, caring, enthusiastic and organised individual. You need to be able to prioritise your day and liaise with others, to co-ordinate a wide range of tasks within tight timescales, working under pressure and showing initiative. You will play an important role in the effective organisation and coordination of the Bereavement Service.Bereavement Services speak with and support bereaved relatives, to navigate the administration needed after losing a loved one. Bereavement Services work alongside the Medical Examiners team to arrange completion of the Medical Cause of Death Certificates for our deceased patients. This role will also interact with the mortuary team, the Coroner’s Office, funeral directors and Registrars.You must be computer literate, used to updating a database, to keep information up to date. A large part of your day will involve working on the telephone, listening and supporting the bereaved.If you are a hardworking, compassionate, organised and confident individual, with strong administration/IT skills, we would love to hear from you.You will need to flexible, as you may need to travel to one of the other sites at short notice to cover the service.Main duties of the jobThe successful candidate will provide a compassionate and understanding service to bereaved families, offering help, support and information, to ensure understanding of the administration process and working to provide the Medical Cause of Death Certificate for our deceased patients.The role also includes ensuring deceased’s property is recorded, safely stored and returned to the families, carers or legal representatives.About usWe are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.”Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Date posted04 November 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year pro rata per annumContractPermanentWorking patternPart-time, Flexible workingReference number344-7448CORJob locationsKent and Canterbury HospitalEthelbert RoadCanterburyCT1 3NGJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in ‘supporting documents’. Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in ‘supporting documents’.Person SpecificationExperienceEssential
- Experience in a customer services role.
- Experience in dealing with members of the public in various situations.
- Inputting client information on to a database in order to provide reports.
- Ability to work with people in stressful or difficult situations and be equipped to manage such challenges
Desirable
- Experience in working within end of life services e.g. funeral directors, mortuary etc.
- Recent NHS experience in a customer services role e.g. GP reception.
SkillsEssential
- Excellent keyboard skills, and proficient in the use of the Microsoft Office package, particularly Word and Excel.
- Ability to work with people in stressful or difficult situations and be equipped to manage such challenges.
- Good written and verbal communication skills, able to accurately listen to or read an event to record and respond appropriately Influencing skills.
KnowledgeEssential
- An understanding of the regulatory processes after death.
QualificationsEssential
- NVQ3 or Five GCSEs or equivalent, including Maths and English Language.
Person SpecificationExperienceEssential
- Experience in a customer services role.
- Experience in dealing with members of the public in various situations.
- Inputting client information on to a database in order to provide reports.
- Ability to work with people in stressful or difficult situations and be equipped to manage such challenges
Desirable
- Experience in working within end of life services e.g. funeral directors, mortuary etc.
- Recent NHS experience in a customer services role e.g. GP reception.
SkillsEssential
- Excellent keyboard skills, and proficient in the use of the Microsoft Office package, particularly Word and Excel.
- Ability to work with people in stressful or difficult situations and be equipped to manage such challenges.
- Good written and verbal communication skills, able to accurately listen to or read an event to record and respond appropriately Influencing skills.
KnowledgeEssential
- An understanding of the regulatory processes after death.
QualificationsEssential
- NVQ3 or Five GCSEs or equivalent, including Maths and English Language.
Expected salary: £24071 – 25674 per year
Location: Canterbury
