Business Analyst
Job Description
Job title: Business Analyst
Company: Hectic People Limited
Job description: Do you have previous experience working with Shopify admin and are looking for a tech-focused role in a supportive and growing SME business? We are looking for a Business Analyst to join our central Bristol office, on a full-time, permanent basis, offering hybrid working, who shares our passion for our business, eCommerce and the brands that we work with.
About us We build long term brand equity by leveraging exceptional teams and technology.
We have assembled talented and dynamic individuals of eCommerce and direct to consumer experts with a shared spirit of relentless R&D, which sits at the heart of the vvast ethos.
We are transforming D2C by moving focus from “to consumer” towards a “for customer” D4C proposition. Empowering brands to deliver an interconnected customer experience using the right technology at the right time, in the right way. Aligning our shared drive to build better business on our B Corp journey.
Over the years, we have developed the vvast Playbook which delivers a comprehensive framework to scale brands globally. Our team has experience of working with 200+ brands and we are driving huge growth for our partner brands. We are keen for you to join us.
We’ve combined the core disciplines of technology, trading and building traction to provide higher performance than the most seasoned in-house department. Placing brand experience at the heart of everything we do, taking huge pride that we are trusted by some of the most respected brands in the industry.
Our journey to B Corp certification is powered by our D4C methodology and will now use the B-labs framework to deliver an innovative, purpose driven and transparent mission for the vvast team. Our wider aspiration is to set the precedent and encourage brands to join us in becoming more sustainable and ethical.
About the role- Business Analyst The Business Analyst is responsible for improving the systems and processes that we use to service brands and providing operational management support across the business. This role sits within our Development department, reporting into the Product Owner. This is a brand new role in our team and there is an opportunity for you to take on further responsibilities in the future as the business grows.
The main responsibilities for our Business Analyst role include but are not limited to:
- Collaborating with Product Owner and clients to understand what technologies and services are needed to fulfil their requirements.
- Supporting the Development Department Head/ Project Manager/ Product Owner in scoping and defining project requirements and outcomes, particularly as they relate the use of 3rd Party services.
- Providing systems/operational support, on Shopify Admin.
- Support with store management, such as user and access control, billing etc.
- Support with the management of some 3rd party integrations on our Shopify stores, for example Nosto, OneTrust etc.
- Investigating the effectiveness of third party services and technologies that vvast utilises through process mapping, gap analysis etc.
- Analysing the process and systems that vvast uses in order to maximise efficiencies, improve internal workflow and improve overall customer experience.
- Areas of focus may include product management process, compliance management process etc.
What we offer:
- A starting salary of £34,000-£36,000
- 25 days holiday plus bank holidays
- 1 paid day off for volunteering per year
- Discounts on the brands we work with
- Flexible working when needed
- Hybrid working – a minimum of 2 days per week in the office (Wednesday & Thursday), with thew occasional Tuesday too and the rest working from home / remote working
- Regular company activity days and socials
- Cycle2work scheme
- Amazing team support with an open-door policy to collaborate
- Employee-led learning culture where you can carve your own career path
- Mapped out career pathways across the business
- A supportive and approachable line manager, with clear induction, probationary and appraisal processes
- Monthly companywide meetings for transparent updates across the business
- Fully provided work equipment
Our values:
- Relentless R&D- We move manual to machine to liberate our team for innovation and growth.
- Brand first, revenue second- We build long term brand equity first and foremost. No compromise.
- For planet and community- We deploy D4C to optimise, lower our impact and enrich our community.
- Great things happen when we work together- The sum is greater than its parts, we play to our collective strengths.
- Come as you are and never stop learning- We communicate openly, taking responsibility and sharing expertise.
The ideal Business Analyst will have experience working with Shopify admin, perhaps with some BA experience or a desire to move into this field. It would be a bonus if you have worked in an operations role within eCommerce, have experience of process mapping or GAP analysis, and have experience of working within a growing SME environment. You will be articulate, inquisitive, able to translate information to those with a non-tech background. Perhaps you might have experience as a System Analyst, Test Analyst, Product Support Officer, Operations Analyst, eCommerce Analyst, Project Support Officer, Project Coordinator, Admin Assistant to a technology executive, Customer Service Support or Technical Support.
To apply, please submit your CV. If your application is successful, our Talent Acquisition Business Partner will be in touch to discuss the next steps and send you through a full job description.
We are using a third party (Hectic People) to manage the recruitment process for this vacancy.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
For information on how vvast process your data, please visit our website where you can find our privacy notice. This includes instructions on how you can ask us to delete, rectify or stop sharing your personal data.
Expected salary: £34000 – 36000 per year
Location: Bristol