Business Analyst

Leeds
February 13, 2024

Job Description


Job title: Business Analyst

Company: Sky Group

Job description: This is an opportunity to join the My Sky App Family who is at the heart of providing outstanding customer service through both the iOS and Android apps which touch every part of a Sky customer’s experience. We solve a wide range of problems creatively and no two days are the same. You will be joining a diverse team where the focus is on collaboration, doing what’s best for the customer and our people, and having fun whilst we do it.

What you’ll do

  • Perform analysis and use data to identify and validate business assumptions and requirements
  • Document requirements in the form of Agile User Stories and Acceptance Criteria and where appropriate, use more formal analysis techniques such as Use Case Diagrams and Business Process Modelling
  • Work with Product Owners and development squads to build and maintain a well-refined backlog
  • Interact with developers and testers daily to ensure business objectives and user needs are accurately understood and implemented
  • Contribute to, and help to foster, disciplined Agile working practices, assisting the Scrum Master in daily tasks and participating in or leading ceremonies
  • Use Agile boards to maintain a constant flow of work in play at any time and collaborate with other delivery teams within Sky to ensure key dependencies are identified, documented and managed
  • Develop deep domain knowledge of the technology and deliverables owned by your squad
  • Maintain documentation and contribute to knowledge sharing across the tribe and strive to improve the quality of our products, and ways of working

What you’ll bring

  • Strong problem solving and analytical skills combined with excellent attention to detail
  • Business Analysis experience, ideally in an agile environment
  • Practice experience of using agile analysis techniques, working closely with developers and testers, and using Agile tools
  • Excellent written and verbal communication skills: able to communicate at both a technical and non-technical level and handle ambiguity with ease
  • Good collaboration and facilitation skills and an ability to handle non-routine queries and resolve issues from application of previous experience
  • Aptitude for working successfully in a fast-paced work environment
  • Experience of managing expectations and staying calm and positive under pressure
  • Awareness of app and web development technologies, techniques and practices

UK&I Technology

Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you’ll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You’ll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That’s not all. You’ll also design, develop and deliver digital services for millions of customers across the UK.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences

How you’ll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your office base:

Leeds:

Our spacious tech hub is under a mile away from Leeds train station. There’s also plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Expected salary:

Location: Leeds

Location