Business Support Officer – Time Limited, at Manchester City Council
Job Description
Job title: Business Support Officer – Time Limited, at Manchester City Council
Company: Manchester City Council
Job description: Working Hours: 35 hours per week , Monday to Friday between 8am and 8pm on a rota, 7 hours per day
Contract Type: Full Time, Temporary 6 months
Closing Date: 28 March 2024
This role is subject to –
- Proof of Manchester Residency – to check if you fall under the Manchester City Council boundary please visit – https://www.gov.uk/find-local-council
BPSS (Baseline Personnel Security Standard) clearance – this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
Are you:
- Interested in developing and/or using existing IT skills to gather, record, update and process data for the Children and Families Contact Centre and the wider Customer Service Organisation including invoicing and ordering supplies?
- A good communicator, both written and verbal to assist colleagues, and partners/stakeholders?
- Flexible and able to respond quickly to the needs of a fast paced, high-volume business?
- A customer focused individual who is proud to make the customer journey an excellent one for everyone who contacts us including the following:
- Safeguarding contacts
- Citizens with mental health challenges
- Older people
- Homelessness
- Carers
- Children and new-born babies
- Children missing from home
- Learning Disability
- Equipment and technology enabled care (TEC)
The successful candidate must be:
- confident using or willing to be trained to use Liquid Logic, Microsoft Teams, Word and Excel, SAP etc to support a team that work 24/7 365 dealing with social care enquires in respect of Children, Adults and Families.
- able to manage time sensitive work and competing priorities in a fast paced environment
- Be a good communicator both written and verbally
- willing to work 7 hours each day starting at either 9.00am or 10.30am on a rota
We’re the local government authority for , and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that’s fairer for everyone who lives, works, volunteers, studies or plays here.
To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.
Creating an inclusive team at Manchester City Council
At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.
If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Accessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.
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When you join us
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Other relevant information
salary from
£23,114
contract
temporary
working hours
full time
application deadline
12 00 am
28th Mar 2024
Expected salary: £23114 per year
Location: Manchester
