Business Systems Support Analyst

Job Description

Job title: Business Systems Support Analyst

Company: Howden Group Holdings

Job description: From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Business Systems Support Analyst / Business Systems Administrator

KEY ACCOUNTABILITIES:

Planning/Reporting:

• Responds appropriately to urgent issues as they arise
• Deliver a personal performance that contributes towards the Operating Entity achieving its objectives
• Manages assigned projects and contributes to other projects as required
• Provides relevant management information to senior managers

Technical:

• To provide advice and support to the business for current applications
• As part of the team, investigate, analyse and prioritise incidents and service requests for business systems
• Investigation and resolution in a timely manner of any issues which arise
• Conduct routine and ad-hoc system housekeeping duties
• Ensure good communication with escalation points and ticket requestors.
• Develop a good working knowledge of Broking systems and associated insurance services.
• Keep up-to-date with system enhancements and changes
• Must be able to work on own initiative and as part of a team
• Assist the team with knowledge document creation

PERSON SPECIFICATION:

Knowledge/Experience

Desirable

• Knowledge of Epic / Acturis advantageous but not essential
• Experience in a similar support or systems administration role essential
• Basic knowledge of insurance
• Understanding of legal and regulatory requirements within the world of insurance, for example GDPR, FCA & TCF desirable
• Understanding of legal and regulatory requirements within the world of insurance, for example GDPR, FCA & TCF desirable.
• ITIL experience

Skills/Behaviours

• Good communicator with the ability to produce high level oral and written communication skills (and the ability to develop quality documentation
• Strong work ethic with the ability to set priorities and organise workloads with minimal supervision
• People skills
• IT skills

Qualifications

• Qualified to GCSE standard (English, Mathematics, Computer Studies)

Working

8:15 – 5:15 Mon – Fri
8:15 – 12:15 Sat ( 1 week in every 4)

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits – including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more – but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference – not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent

Expected salary:

Location: Bedford, Bedfordshire

Job date: Sat, 13 Jan 2024 04:58:34 GMT

Apply for the job now!