Cabin Crew Base Manager

Job Description

Job title: Cabin Crew Base Manager

Company: TUI Group

Job description: You will be joining TUI Airways at a time of significant strategic growth, which provides a great opportunity to directly influence the performance of our Airline and on board customer experience through our esteemed Cabin Crew community.

As Cabin Crew Base Manager you will be accountable for developing a highly engaged team including a large remote Cabin Crew community. You will assume responsibilty for driving the overall performance at base, enhancing our on-board customer experience, improving In flight retail sales and colleague engagement directly contributing to Northern Region Airlines culture for both our customers and our people.

Due to the operational nature of this role, you will be mainly based onsite at either East Midlands, Luton, Stansted or Norwich Airports with some travel requirements between these bases from time to time. Occasional remote work will be considered/possible. Although mainly a Mon – Fri role, due to the shift based nature of the community you support, there will be times when early morning/late evening and weekend work may be required and so flexibility will be required in this regard.

Applications close 29 January 2024

ABOUT THE JOB

• Identify new ways to drive customer satisfaction, in flight retail sales and Cabin Crew Engagement ensuring that our customers have a unique and memorable on-board experience when flying with us
• You’ll thrive on implementing change and setting high standards for your team to achieve outstanding results
• Apply a strong analytical approach, using customer feedback and CSQ reporting to drive a defined sales and service strategy at your base(s) ensuring that our customers have a memorable experience making us the leisure airline of choice
• In line with our pride of the excellent Safety and Service training we provide for our Cabin Crew and you will be expected to support the implementation and roll out plan locally at your base(s) to embed high performance, supporting continuous improvement and a culture of engagement
• Using your track record and expertise you will create a robust development and performance management plan using your knowledge and experience to coach, motivate and develop your team and the wider Cabin Crew community alongside managing employee relations effectively
• Assume responsibility for a team of experts you will fully support and contribute to the operational efficiency of the Airline, to include absence management, on time performance and departmental compliance in accordance with policy and regulations. You will apply expertise in these areas and ensure that every opportunity is taken to mitigate financial risk and impact at your base(s)
• Drive a local communication plan at your base(s) ensuring that Cabin Crew feedback is regularly reviewed and consistently acted upon and that company messages are cascaded effectively to a remote community. Working collaboratively with internal stakeholders including Pilot managers will play a key role to you achieving this
• You will be required to foster and maintain a strong and productive Trade Union relationship locally with safety and compliance at the forefront of what you do
• Flexibility to work variable shift patterns is required which will include weekends and a rota will be shared a minimum of 4 weeks in advance. You will assume on call responsibilities on a rotational basis.

ABOUT YOU

• Significant customer satisfaction and sales experience ideally within an aviation environment
• Record in delivering improvement in customer satisfaction and colleague engagement
• Highly experienced in all areas of people development and effectively managing performance
• Proven track record in implementing change and embedding defined initiatives to drive continuous improvement and customer focused strategies
• Strong analytical skills and experience with the ability to translate data and feedback with a keen eye for detail
• A highly skilled communicator ideally in remote communities to include building sound stakeholder relationships
• A proven track record in employee relations gained in highly unionised environments
• The ability to manage changing priorities and demonstrate resilience in a fast-paced operational environment
• Competent in MS Office (Word, Excel, PowerPoint, Outlook)

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Private Medical Insurance, single cover with option to add dependants
• Permanent Health Insurance
• Excellent rates with foreign exchange
• Pension scheme and life assurance

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click to find out more.​

We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit

If you require any further information regarding this opportunity, please email

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Expected salary:

Location: Derby

Job date: Thu, 18 Jan 2024 07:15:22 GMT

Apply for the job now!