Call Centre Agent (Aviation)
Job Description
Job title: Call Centre Agent (Aviation)
Company: Antal International
Job description: Job Description
Our international client are looking for a Call Centre Agent to join their team.
In an efficient and professional manner you will facilitate, decide upon and communicate the settlement of Aviation damaged luggage claims.
Responsibilities:
- Accurate update and maintenance of files and data related to airline damage pilfer reports
- Ad hoc entering of aviation Damage Pilfer Reports claims into company database, ensuring accuracy at all times.
- Contacting airline passengers via phone and/or email in line with airline contractural requirements.
- Issuing final settlement claims within the parameters defined by the airline contract and/or the Montreal Convention.
- Ensuring the final settlement is in the best interests of the client airline and whilst maintaining passenger satisfaction.
- Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third party suppliers.
- Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action.
- Ensuring that the Company remains compliant with all data protection legalisation through appropriate action and decision making.
- Ad hoc, but reasonable, requests from the supervisors, management or clients.
Skills and Experience:
- Fluent or native written and spoken English – essential
- Basic MS Office skills – essential
- GCSE (or equivalent) in Maths and English – essential
- Experience in an airport or airline operation – desirable
- Experience in an operational call centre environment – desirable
- Experience in a high pressure, fluid sales environment – desirable
Person / Team Fit:
- Team player with excellent verbal skills and a keen eye for detail
- Able to cope under the pressure of a service recovery situation, dealing with the public in accordance with Company Policy when in a stressed frame of mind
- Adaptable and resilient
Temp – Perm
Hours: Monday – Friday (9am – 5:30pm)
Pay: £10.42 per hour / £21,680 per annum
20 days holiday
Location: Maidenhead, SL6 – Please only apply if you live in or around this location.
Expected salary:
Location: Maidenhead, Berkshire
