Cancer Careline Coordinator
Job Description
Job title: Cancer Careline Coordinator
Company: NHS
Job description: We are looking for a Cancer care Line Coordinator to join our busy team at the Kent and Canterbury Hospital. This role involves working as part of a dynamic team within the Cancer Care group.We are a hard working, friendly and flexible team, meeting ever changing demands and require someone of a similar nature. the successful candidate will be hard working and able to use initiative.In return we can offer full training and will actively help support career progression if desired.Main duties of the jobMain duties of the jobSuccessful candidates will have the following skills & experience:
- Booking of appointments on allscripts
- Triaging of calls
- Excellent communications skills
- Customer service
- Experienced administrator.
- Great organisational skills with the ability to manage and prioritise your work effectively
- First class communication skills with a professional and friendly manner
- High levels of attention to detail and accuracy
- Understanding of the sensitivity in the nature of work they’re carrying out and dealing with patient matters in the strictest of confidence
- A flexible and friendly working approach
- An understanding of NHS targets.
About usWe are one of the largest hospital trusts in England, with three acute hospitals and community sites serving a local population of around 700,000.We also provide specialist services for Kent and Medway.We care about our patients and our people. We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. With our emphasis on staff training and development, a staff support scheme that’s second to none, and a healthy package of benefits, it’s easy to put down roots in East Kent Hospitals.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted08 November 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year per anumumContractPermanentWorking patternFull-time, Flexible workingReference number344-5659DCBJob locationsKent and Canterbury hospitalEthelbert RdCanterburyCT1 3NGJob descriptionJob responsibilitiesQualifications and trainingGCSE in Maths and English or EquivalentGood knowledge across a range of health or social care settingsExperienceExcellent keyboard / PC skills including effective use of Microsoft OfficeExperience of working for and within a teamPrevious experience in customer service or receptionExperience of dealing with non-routine and complex problem solvingAbility to produce Excel spreadsheets or Work documents.Experience of working with Allscripts, Sunrise and other NHS systemsWorking knowledge of KOMS (cancer database)Experience of working within CancerRelevant health or social care experience at Band 3 or equivalentSkillsAbility to prioritise workload and meet deadlinesAbility to communicate with, co-ordinate and liaise with a multidisciplinary teamAbility to remain calm in a busy environment whilst working under pressureAble to make judgements involving facts or situations requiring some analysisData entry, text processing, storage of data, numeracy, accuracy and attention to detailDemonstrate flexibility to adapt to the needs of a changing service.Triaging SkillsKnowledge and insight into treatments and cancer pathwayGovernanceDemonstrate patient focused approachPersonal/professional attributesUpholds and models theTrust valuesCapable of lateral thinkingAssertivenessFlexible/adaptableMotivatorGood patient advocateTo be an excellent role modelOther requirementsAble to travel in a timely manner between sitesShows empathy and sensitivityFriendly and approachableAble to work effectively as part of a teamJob descriptionJob responsibilitiesQualifications and trainingGCSE in Maths and English or EquivalentGood knowledge across a range of health or social care settingsExperienceExcellent keyboard / PC skills including effective use of Microsoft OfficeExperience of working for and within a teamPrevious experience in customer service or receptionExperience of dealing with non-routine and complex problem solvingAbility to produce Excel spreadsheets or Work documents.Experience of working with Allscripts, Sunrise and other NHS systemsWorking knowledge of KOMS (cancer database)Experience of working within CancerRelevant health or social care experience at Band 3 or equivalentSkillsAbility to prioritise workload and meet deadlinesAbility to communicate with, co-ordinate and liaise with a multidisciplinary teamAbility to remain calm in a busy environment whilst working under pressureAble to make judgements involving facts or situations requiring some analysisData entry, text processing, storage of data, numeracy, accuracy and attention to detailDemonstrate flexibility to adapt to the needs of a changing service.Triaging SkillsKnowledge and insight into treatments and cancer pathwayGovernanceDemonstrate patient focused approachPersonal/professional attributesUpholds and models theTrust valuesCapable of lateral thinkingAssertivenessFlexible/adaptableMotivatorGood patient advocateTo be an excellent role modelOther requirementsAble to travel in a timely manner between sitesShows empathy and sensitivityFriendly and approachableAble to work effectively as part of a teamPerson SpecificationqualifcationsEssential
- GCSE maths, GCSE English, equivalent
Desirable
- knowledge of health and social care settings
ExperienceEssential
- PC skills, experience of team work, previous customer service in reception
Desirable
- produce excel spreadsheets, word documents, allscripts, KOMS, sunrise
SkillsEssential
- Prioritise workload and meet deadlines, communicate , co-ordinate and liaise with Multi- disciplinary team, remain calm in a busy environment, make judgements involving facts or situations requiring some analysis
Desirable
- Demonstrate flexibility to adapt to the needs of a changing service, triaging skills, knowledge and insight in to the cancer pathway
KnowledgeEssential
- Cancer targets, Customer care, Triage, Supportive services
Desirable
- Knowledge in the cancer pathway, Trust values, behaviours
Person SpecificationqualifcationsEssential
- GCSE maths, GCSE English, equivalent
Desirable
- knowledge of health and social care settings
ExperienceEssential
- PC skills, experience of team work, previous customer service in reception
Desirable
- produce excel spreadsheets, word documents, allscripts, KOMS, sunrise
SkillsEssential
- Prioritise workload and meet deadlines, communicate , co-ordinate and liaise with Multi- disciplinary team, remain calm in a busy environment, make judgements involving facts or situations requiring some analysis
Desirable
- Demonstrate flexibility to adapt to the needs of a changing service, triaging skills, knowledge and insight in to the cancer pathway
KnowledgeEssential
- Cancer targets, Customer care, Triage, Supportive services
Desirable
- Knowledge in the cancer pathway, Trust values, behaviours
Expected salary: £24071 – 25674 per year
Location: Canterbury
