Cashiers Manager at Manchester Metropolitan University

Due to an internal secondment, we are seeking a professional, confident, and highly organised Cashiers Manager for a minimum 12-month fixed-term contract. We are providing a competitive salary, inclusive of 35 days of annual leave per year (plus Bank Holidays) and a designated Christmas shutdown period. Our workplace also boasts a competitive pension contribution, access to a wide range of benefits and discounts, and on-site resources.

In this job, you’ll manage the Team Leader and a senior team member. Additionally, you’ll supervise a team of 10 staff, helping with day-to-day support for students and staff dealing with cashiering and financial transactions. You’ll also provide financial information, advice, and guidance.

This role is a great chance to be part of our Finance team during a period of transformational change. You’ll lead the team and make sure our staff and students get exceptional customer service.

In this role, you will:

• Lead the Finance Service & Support team, overseeing all cashiering operations, back-office administration, and continuous control and compliance activities.
• Ensure the accurate and timely processing of income, manage Manchester Met University bank statements and reconciliations, and oversee outgoing payments.
• Collaborate closely with teams across Manchester Met to establish improved working practices, streamline manual processes, and enhance overall efficiency through automation.
• Manage the University’s payment acceptance channels, including card payment terminals and online payment facilities.
• Implement ongoing training programs to ensure effective resolution at the single point of customer contact.
• Analyse situations, exercise sound judgment, and operate within a commercial remit, providing clear and accurate guidance, support, and direction to the team and the University.

The ideal candidate will:

• Demonstrate the capability to lead and nurture a well-established, hardworking team, showcasing strong teamwork skills and providing robust support.
• Bring substantial experience in team management, highlighting adept leadership, coaching, guidance, and motivational skills.
• Have a proven track record in managing a cashier team, overseeing the reconciliation of daily bank statements amidst a high volume of transactions.
• Possess experience in daily interactions with banking institutions, adept at building and maintaining excellent working relationships.
• Excel in communication, fostering strong internal and external relationships.
• Be proficient in advanced Excel skills and data manipulation; essential for the role. Experience with SAP, Oracle, or another Finance database system is desirable.
• Approach work with a self-motivated, professional, and proactive attitude.

Hybrid working is offered for this role with 2-3 days per week campus based, though flexibility is required at busy times and to cover periods of leave.

To apply:
Please submit your CV and covering letter via our application portal (available on the university’s website, accessed by the ‘Apply’ button).

Reach out to us if you want to have a chat. We would love to tell you more. For informal enquiries, please contact Paul Sheil – P.Sheil@mmu.ac.uk.

Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity. We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do. We, therefore, encourage applications from people from ethnic minority groups, disabled people and people who identify as LGBTQIA+.