Center Operations Manager

Consulting & Corporate
February 14, 2024

Job Description


Job title: Center Operations Manager

Company: French Consulting

Job description: We are looking for individuals who want to join our Team in Lakenheath, UK

JOB OPENING

  • Title:Center Operations Manager
  • Location:Lakenheath, Brandon
  • Start date:15 February 2023
  • Job-Type:Full Time (40 hours/week)

SUMMARY

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn’t just a job – it’s a calling, and we believe in doing what you love and loving what you do.

Don’t just take our word for it. An independent external survey found that:

  • 97% of employees enjoy their work.
  • 90% are satisfied with their pay and benefits.
  • 95% would recommend working here to friends and family.
  • 95% would recommend our USO services to a friend.

The Center Operations Manager is responsible for supporting the day-to-day operations at one or more USO centers as well as assisting with coordination, implementation, and evaluation of creative, fun, and engaging USO programs, services, events, and activities.

QUALIFICATIONS

  • Certified as a Professional Coder or equivalent.
  • High School Diploma or equivalent. Bachelor’s Degree preferred.
  • 2-4 years of progressively responsible work experience in event management or marketing role. Relevant experience in a non-profit, military, multicultural, and/or global organization preferred.
  • Strong interpersonal, customer service, and problem-solving skills. Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.
  • Proficiency in using computers and electronic equipment. General knowledge of various software, applications, and programs including but not limited to volunteer management software, social media platforms, and Microsoft Office Suite. Experience with Digital Cheetah preferred.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
  • Willingness and ability to work non-standard hours as needed.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
  • Must be a strong advocate of the USO’s mission.

JOB DESCRIPTION INCLUDES, BUT IS NOT LIMITED TO:

  • Assist with management of day-to-day center operational procedures, ensuring cost-effective safe welcoming, clean and well-maintained environment. Serve as knowledgeable resource related to local programs and services offered and available at area USO centers.
  • Meet, greet, orient and assist visitors and guests. Maintain working relationships with US Military and local business community leadership to enhance awareness and generate financial/in-kind support of the USO mission as well as local operations, program and service delivery. *
  • Supervise volunteers for general and program activities including recruitment, scheduling, oversight, training, development and recognition. Assist with supervision of USO staff. *
  • Assist with program and operations communications and awareness. Compile and prepare announcements, stories, and photos for publication and distribution across multiple channels.*
  • Operate center within approved budgetary guidelines, including cash handling. Maintain accurate inventory of supplies and assets. Provide information for consolidated financial, operational and statistical reports as requested. Provide any other ad hoc reports as required. *
  • Control, safeguard and maintain the equipment and assets, fabric, furniture and fitments in the Center and maintain standards of cleanliness. Ensure that all applicable sanitary and food-handling regulations are followed. *
  • Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
  • Perform assigned duties in the absence of Center Manager, and other duties as assigned.

APPLICATION PROCESS

For more information, go to our . Upload your resume directly at .

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Expected salary:

Location: Lakenheath, Suffolk

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