Central Office Services Manager

Job Description


Job title: Central Office Services Manager

Company: Foot Anstey

Job description: Are you an experienced Office or Facilities Manager ready to elevate your career and step into excellence at our dynamic, and seriously ambitious law firm? Would you relish the opportunity to deliver unparalleled customer support, leading a dedicated team, and ensuring that every stakeholder/client experience and event shines with the brilliance of a white glove service? If you’re ready to define the gold standard in legal office management, this is your moment to shine!

We have an exciting, brand-new opening for a Central Office Services Manager to deliver an exceptionally high level of customer support to all our end users, across all our locations. Reporting to the Executive Director of Colleague and Client Experience, you will be joining a small but highly collaborative and friendly team within Business Services, that provides integral support functions within the firm. At Foot Anstey, our values are a representation of who we are, and we invite you to join us!

Role Description

  • Ensure an exceptionally high quality customer and client service across all our offices
  • Manage the regional Telephony and Business Services teams to ensure a high level of excellence is provided to support the practice areas and support services’ colleagues
  • Oversee the document management function and mailroom support functions
  • Deal with premises matters – including internal office moves and space requirements in collaboration with the Facilities Manager
  • Working with the Facilities Manager to ensure compliance with lease content regarding maintenance and upkeep
  • Liaison with landlords/co-tenants
  • In conjunction with the Facilities Manager, manage and promote health, safety, and security standards to ensure employees are provided with a safe and secure work environment and client data is always protected
  • Co-ordinate Business Continuity Team meetings, ensuring the plan is maintained, reviewed and updated regularly
  • Deliver a procurement solution for all regional offices and facilities’ suppliers and maintain to meet the business needs and ensure it’s working efficiently and in line with supplier process regarding data security where appropriate
  • Seek to attain the latest ISO 27001/9001 accreditation
  • Support in the preparation of the annual business plans and budget forecasts working closely with Finance
  • Support the preparation of quarterly reports to Management Board and Partners on office and business services support activity/Health Safety & Security.

Experience/Qualifications

  • Proven experience in a senior office management or facilities management role in a multi-office company (ideally within professional services)
  • Previous experience managing/leading a small multi-site office management/business service team
  • An exceptionally high level of customer/client service quality and expectation
  • A flexible approach to hours and a can-do attitude
  • Ability to work well under pressure
  • Excellent people management skills/experience along with the ability to positively influence people
  • Confident in ability to make management decisions
  • Excellent communication skills (written and verbal)
  • Confident IT skills

Pre-employment screening

Successful applicants will be required to complete a pre-employment screening process which includes a financial integrity check and a DBS check. If you wish to discuss any issues or questions in connection with this, please do speak in confidence with a member of the Talent Acquisition Team at recruitment.team@footanstey.com

Eligibility to work in the UK

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must be able to prove their right to work in the UK, which may include meeting the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility for a Skilled Worker visa before applying and keep up to date with any legal developments.

Our offer to you

In return for your efforts, you can expect considerable scope for personal as well as professional development. We encourage people to engage with our popular and well supported coaching and mentoring programmes, which connect you to people right across the firm and at every level. We create space for mental and physical wellbeing with our weekly Lifestyle Hour, 28 days annual leave, and a sabbatical you can take every 5 years. You can also buy holiday and manage your benefits flexibly using our sophisticated portal to configure your total reward offer according to what you value most. As part of this, you can make ongoing or one-off donations to our charitable foundation and access our CSR programme where you can engage with community-based initiatives (as a team, or individually) twice a year, to give something back where you feel it matters.

Why Foot Anstey?

As one of the UK’s fastest growing law firms, Foot Anstey believes in helping our clients and people achieve their ambitions, unlocking new and exciting opportunities. Our team of business and legal advisors are motivated by understanding clients’ goals and collaborating with them and other advisers to deliver solutions. By becoming our clients’ most trusted advisor, we are enabling them to achieve their ambitions. How we do it is just as important as what we do. Our values define the way we act with our clients and one another every day, and because of these we think our culture and environment sets us apart.

Over our history we’ve grown from a high-street firm to a significant regional and national player working with leading brands and individuals predominantly across six key sectors: Private Equity, Retail & Consumer, Energy & Infrastructure, Islamic Finance, Developers and Private Wealth. Our strategy of gaining market share through meeting clients’ needs, investing in and developing high quality talent and using technology and innovation to enhance our services has led to significant growth. We now operate from seven locations with offices in Truro, Plymouth, Exeter, Taunton, Bristol, Southampton, and London.

Our people are central to our success, in every part of the business. We actively support our employees to achieve their aspirations through offering meaningful careers with balanced rewards, which have been carefully designed to focus on personal wellbeing. We offer continual opportunities for support and professional development through our Talent Development programme and Digital Skills Academy, and believe in empowering each other to achieve and strive to create a progressive and inclusive working environment. Being forward-thinking, we are open to discussing flexible working patterns for all of our vacancies, with over 40% of our existing employees having a permanent flexible working pattern. In addition, our impressive suite of flexible benefits will enable you to prioritise what matters most to you.

Creating a diverse and inclusive workplace is integral to delivering our strategy.. We consider this to be right at the heart of our priorities and goes way beyond our policies – it’s something we consider across everything we do, from the make-up of our client teams, encouraging staff to reach their potential, through to our leadership. We aim to support our clients and our people to achieve their goals, regardless of background, gender, race, beliefs, sexuality or other non-work related factors. We champion aspiration and encourage it in everyone that works with us. As such we actively encourage applications from all suitably qualified people, regardless of any characteristics protected by law. If you apply for this role you may be encouraged to answer our diversity and social mobility monitoring questions, so please be reassured that any answers you provide will remain entirely anonymous and confidential and will in no way impact your application.

Foot Anstey. Powering Your Ambition.

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Location: Bristol Area

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