Check-in Agent – Jet 2 – Gatwick Airport
Job Description
Job title: Check-in Agent – Jet 2 – Gatwick Airport
Company: Optime Group
Job description: DescriptionOptime Group in partnership with a well-known Ground Handling Company located at Gatwick Airport are looking to add to its growing team of Check In Agents serving one of the UK’s fastest growing airports. You will be serving passengers who are traveling with the following airlines Jet2, Norse Atlantic, Norwegian, Delta, TAP Air Portugal.What’s on offer:
- Location: Gatwick Airport
- Rate of pay: £13.40 per hour, increasing to £13.74 after 12 weeks
- Overtime: X1.5 Mon-Sat, x2 Sunday, 1.3 Xmas and Bank Holiday
- Shift Pattern: 4 on 2 off
- Hours per week: 40 hours per week
- Shift Timing: Example times below.
- Weekly Pay
Confirmed start dates:
- 8th April 2024
- 13th May 2024
- 10th June 2024
Main Duties & Responsibilities:
Assisting passengers with checking in their luggage using the self-service machines and processing documentation ahead of their travels. * The Airlines that you will be working with will be Jet2, Norse Atlantic, Norwegian, Delta, TAP Air Portugal.
- The role will require you to work on your feet for extended periods of time.
- The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through London Gatwick Airport.
- Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
- Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
- Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
- Manage and organize passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
- Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
- Processing final boarding checks at the departure gates.
- Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
- There will be opportunity to upskill and complete airside boarding training.
- Full training will be given. (10 days classroom-based training)
Shifts:The Airport is operational 7 days per week and candidates will be working on a 4 on 2 off rolling rota. This could be subject to change!An example of the shift hours:
- Day 1: 0300 till 1200
- Day 2: 0300 till 1300
- Day 3: 1330 till 2230
- Day 4: 1430 till 2300
- OFF
- OFF
Requirements:
- Good attention to detail
- Good verbal communication skills
- Ability to work independently and use initiative, while being part of a team
- Right to Work in the UK
- Five year fully checkable reference history
- Ability to pass Criminal Record Check (CRC)
Benefits:
- Opportunity of Permanent employment (performance related)
- Discounts at most airport retailers
- Immediate interviews are available.
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.For an opportunity to interview for this fantastic role, please submit your CV to apply!Optime Group is acting as an Employment Business in relation to this vacancy.
Expected salary: £27872 – 29000 per year
Location: South East England
