Cleaning Contract Manager

Job Description

Job title: Cleaning Contract Manager

Company: Nexgen Group

Job description: Our client are seeking an experienced Cleaning Contract Manager, to run activities for one of Nexgen Group’s largest, multi-million £ clients in London.

Leading a team of Supervisors directly (and large team of Cleaning Operatives indirectly), you will be need to be mobile, able to visit a multitude of sites around the London and Home Counties area.

Main Responsibilities

• Develop and maintain effective client relationships, ensuring that the standard of service meets contract specifications maximizing opportunities for contract retention.
• Develop and maintain an effective operational team ensuring compliance with all operational KPIs, reviewing activity on all contracts regularly, driving innovation/best practice.
• Undertake the purchase and maintenance of approved equipment/machinery ensuring that all necessary electrical/mechanical testing is up to date.
• Manage and action any client communication and ensure that preventative and remedial actions are taken when necessary
• Achieve full contract Profit & Loss (P&L) targets, operating within budgets whilst developing a process to ensure that all potential opportunities to maximise growth are utilised
• Attend regular client review meetings to present and feed back on contract performance.
• Play an active role in recruiting and onboarding new team members (alongside other departments, such as Senior Management, HR, Recruitment, Fleet and Procurement)
• Support the bid team where required to respond to RFIs/RFPs and attend client presentations when needed.
• Support the Operations Director where needed to provide reports, costs, proposals and support for new client mobilisations
• Ensure that the JAES, QSHE, Risk, and Business Continuity protocols are adhered to at all times

What are we looking for?

• You will have 5 years (or more) experience in delivering successfully on B2B Cleaning contracts.
• You will be a natural business leader, able to lead a delivery team to adopt the company’s strategy to maximise profit and place emphasis on contract retention.
• You’ll be instrumental in motivating, managing and training staff in order to meet and exceed client expectations, along with building and utilising effective working relationships with the wider business.
• You will need a full UK Driving Licence (but Company Vehicle will be provided), and be willing + able to travel around to sites around the London/Home Counties area.

Expected salary:

Location: London

Job date: Sat, 25 Nov 2023 23:47:20 GMT

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