Client Relations and Logistics Coordinator

Logistics, Transport & Distribution
January 18, 2024

Job Description


Job title: Client Relations and Logistics Coordinator

Company: Showforce

Job description: Support the Operations team by managing new and existing clients, preparing quotes and booking transport and accommodation.

Reports to:

Head of Operations

Responsibilities

Account Management:

  • Manage existing client accounts and develop relationships
  • Manage large volume of email and phone enquiries daily
  • Carry out regular site visits to understand your client’s requirements.
  • Arrange and attend meetings to generate new business and manage relationships Ensure that customers always receive the best possible service.
  • Ensure complaints are handled in line with company procedures Ensuring accreditation for events is complete.
  • Prepare accurate quotes and schedules using bespoke system and excel Ensure all project information is communicated to all team members.
  • Update client records ensuring current information is always available.
  • Demonstrate a strong understanding of the clients’ needs and manage them through to delivery.
  • Obtain client feedback after each event and report to senior management
  • Assist with management of external suppliers.
  • Attend relevant trade exhibitions, networking events and training.
  • Work closely with the Operation Manager to link the Account Management and Scheduling teams to ensure both client and staff needs are met
  • Ensuring accreditation for events is complete.

Salary- £22,000 to £25,000 Depending on experience.

Requirements

  • Highly organised and able to multi-task
  • Happy to travel around the UK and worldwide
  • Able to adapt quickly to changes
  • Ability to work flexible hours when required.
  • Self-motivated and outgoing
  • Excellent knowledge of MS Office including Word
  • Excel Excellent communication skills
  • Great team player
  • Able to identify problems in process and resolve them in a timely manner.
  • Able to work under pressure.

Expected salary: £22000 – 25000 per year

Location: Liverpool

Job date: Thu, 28 Dec 2023 23:21:22 GMT

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