Client Services / Internal Sales – Packaging

Sales
January 13, 2024

Job Description


Job title: Client Services / Internal Sales – Packaging

Company: Future Recruitment

Job description: NEW VACANCY! (PK8091)

CLIENT SERVICES / INTERNAL SALES – PACKAGING

MANCHESTER

Salary up to £35K (Depending on Experience) + Pension + Bravo Benefits + Life Assurance + Costco Membership + Cycle to Work Scheme + Discretionary Bonus

Working Hours: 8:00am to 4:00pm

Our client is a well-established, family-owned converter of packaging and board who is currently looking to expand their team.

An exciting opportunity has come up and they are now looking for a Client Services / Internal Sales to join the team.

Responsibilities

  • Key Responsibilities:
  • Achieving Sales Budgets
  • Maintaining and maximising profit margins
  • Proactive selling, using CVP & YTD v Budget and OLS reports to retain and develop business within existing accounts, maximising customer contact
  • Monitor sales and usage patterns
  • Customer enquiries: stock lines quoted

24 hours. Bespoke / non-stock lines
48 hours * Conversion of quotations to order ratio

15% * Actively seek out new sales opportunities with prospective customers including Telesales

  • Measures:
  • Customer Services Meetings Weekly
  • MTD v Budget analysis
  • Discuss successes / issues and agree action points
  • DH analyses sales margins daily/weekly
  • CS price enquiries in line with existing business, maintaining margin
  • Enquiries Report and conversion rates
  • Activity reports analysis
  • Pipelines
  • Interaction and support with Field Sales
  • Management & accurate processing of all orders received within the specified timescales
  • Communication of customer requirements to despatch teams to ensure customer order and sample requirements are met
  • Communicate delivery/product issues to customers & colleagues with appropriate manner
  • Deal satisfactorily with all customer queries within 1 working day of any query being raised, referring it to Management as necessary
  • Recognise, process, and follow up suitable sales prospects as agreed with the Customer Services Manager
  • Build excellent relationships with customers and ensure that their needs are fully met
  • Complete daily activity logs
  • Dealing with customer and supplier complaints and quality issues in a timely and appropriate manner including arrangements of collections and replacements
  • Provide assessments of customer needs and actions required for Friday meeting
  • Review orders taken and sales completed on a weekly basis and advise Customer Services Manager on how profitability as well as service to the customer may be improved
  • Ensure all paperwork including delivery notes and invoices are completed in a timely manner and to the required standard
  • Report any known quality issues or competitor activity immediately
  • General administration including but not limited to; Delivery booking on behalf of suppliers, liaising with external hauliers to ensure customer delivery requirements are met, checking Transport invoices and measuring haulier KPIs
  • To ensure area of work is safe, clean and tidy at all times
  • Conduct oneself in line with company policy and procedures adhering to all quality systems and legal regulations in place

Our client is a company that very much wants to engage, reward and protect employees, making sure everyone feels safe, motivated, and valued. They also pay employees a discretionary bonus at Christmas and end Financial year end subject to the performance of the business.

Expected salary: £35000 per year

Location: Manchester

Job date: Sat, 13 Jan 2024 05:08:33 GMT

Apply for the job now!

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