Client Services Representative (Zero-hours contract)

Job Description

Job title: Client Services Representative (Zero-hours contract)

Company: CAE

Job description: Role and Responsibilities

Join CAE’s Business Aviation Training team as Client Services Representative (Zero-hours contract) at our Flight Training Centre in Burgess Hill, West Sussex.

With approximately 15 flight simulators on site, you will be the first point of contact for our clients during their training and will be present at our client lounge, dealing with face-to-face questions, feedback and collaborate with other departments on-site when required. In this role you will take ownership in ensuring that the Client Lounge is welcoming and well-stocked with supplies at all times. Next to greeting visitors and clients and being responsible for the presentation of our Client Lounge, you will also assist with administrative tasks and support our Front Reception team.

The role we are offering you

• Welcoming Clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.
• Assisting with client check-in processes to ensure collection of appropriate paperwork and issuing of class schedules. Security – Check Clients and Visitors ID’s and issue passes.
• Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues / concerns.
• Being responsible for the presentation of our Client Lounge, including stock management and other duties.as agreed.

You will also ensure that all pre-training requirements are completed by:

• monitoring receipt of pre-requisites.
• TSA approvals, reconciling information from TCAs with client bookings.
• Issuing clients with manuals / laptops and lockers on arrival.
• General reception duties to include – Answering main switchboard, franking post, arranging couriers and to assist with transport and hotel bookings when required.
• Administration of Client Surveys.

Our ideal candidate:

You will be an experienced multi-tasker and enjoy working in a busy, operational environment. You are approachable and pro-active and ideally have first experience in providing a high-level customer service contributing towards a great client experience.

We predict work to be available for this on-site opportunity for up to four days a week, including Saturdays and cover being required between 8am and 2pm. Please note due to this being a zero-hours contract that it is entirely at the Company’s discretion whether to offer you work and it is under no obligation to provide work to you at any time and the times stated may be adjusted. The Company reserves the right to give or not give work to any person at any time and is under no obligation to give any reasons for such decisions.

With over 13,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com.

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Position Type

On Call (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value “One CAE”, we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

Expected salary:

Location: Burgess Hill, West Sussex

Job date: Thu, 18 Jan 2024 06:17:58 GMT

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