Community Development Support Officer
Job Description
Job title: Community Development Support Officer
Company: MPA Recruitment
Job description: On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of Community Development Support Officer in the Belfast Area.
Location: Adelaide Street, Belfast
Hours of work: 37.5 hours per week (Monday to Friday: 09.00am to 5pm)
Salary range: £11.39
Closing Date: 17th January 2024
Your Duties:
This role and responsibilities for this post include:
1.Assist in the development and delivery of the Community Involvement Strategy and action Plan.
2.Support and oversee Central Housing Forum Youth Forum, Disability Forum, Rural Residents Forum and other associated Forums and wider Housing Community Network
3.Support and train area offices in relation to community grants, community workers and start up packs.
4.Provide advice & assistance to staff, managers, forum members and customers on community involvement activities.
5.Attend network working group meetings providing written updates and progress to Community Involvement Officer/Community Cohesion Management Team
6.Assist in the management and administration of Community Involvement Collaboration Portal
7.Work in partnership with Supporting Communities to deliver programmes within Community Involvement Strategy and Action Plan
8.Assist in the administration of funded Community Development Worker application and payments including compiling Letter of Offer, quarterly updates, payment requisition form, monitoring, and evaluation process.
9.Assist and support Community Involvement Officer to oversee and administer community grants through Salesforce platform.
10.Assist in the administration of the and ensure Government Funding Database is kept up to date at all times.
11.Support the Community Involvement Officer in the preparation and monitoring of HCN budgets, SLAs, and quarterly reporting framework.
12.Support the planning and delivery of community conference including assisting in compiling HCN annual report.
13.Support and assist the coordination and delivery of presentations both internally and externally to raise awareness of Community Involvement and its areas of work.
14.Maintain accurate records of all documents within existing systems.
15.Support individual requests for administration assistance from senior management.
GENERAL:
16.To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required
17.To ensure continued and effective working relationships with key internal and external stakeholders.
18.To promote continuous service improvement by working with customers and other Agencies to improve service delivery.
19.To represent the Community Cohesion Unit as required, provide support, and cover for the other team members as and when required.
20.To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE.
21.To adhere to the Core Values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance.
22.To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post.
23.To record all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary.
24.To draft responses to letters and complaints on behalf of the Community Cohesion and Involvement Assistant Manager pertaining to their caseload.
25.To participate and/or facilitate Working Groups, Committees and other internal forums as required.
26.To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team resilience and meet organisational need.
27.To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to.
28.To manage their own performance and be flexible and responsive to change.
Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with programmes and projects.
Your Profile:
Candidates must provide experience by the closing date for the application that they meet the following essential criteria:
1. Applicants must possess
(i)B Tech Higher plus 1 years’ experience of Community Development or equivalent
Or
(ii)B Tech National plus 2 years’ experience of Community Development or equivalent
2.Demonstrate at least 1 years’ experience of:
(i)Using and maintain IT systems including Microsoft Office
(ii)communicating with customers and other stakeholders in a variety of ways to deliver a service
(iii)managing workloads within specified timescales
Candidates may also be assessed against the relevant section of the Housing Executive Behavioural Framework.
3.Possess a full current UK driving licence or have access to a form of transport that will permit the candidate to meet the requirements of the post in full.
Additional Information:
- A Basic Access NI Check is required at a cost of £18.
How to Apply
To apply for this position please send your CV to chris.oneill@mparecruitment.co.uk
Or for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111
Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.
MPA Recruitment are operating as an Employment Business in relation to this vacancy.
MPA are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality, or sexual orientation.
Expected salary:
Location: Belfast
Job date: Thu, 18 Jan 2024 05:30:28 GMT
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