Community Investment and Tenancy Sustainment Team Manager
Job Description
Job title: Community Investment and Tenancy Sustainment Team Manager
Company: LiveWest
Job description: Do you have experience of managing a team? Do you have an understanding and experience of supporting vulnerable customers? If so, we want to hear from you.
We have an exciting opportunity for a Team Manager to join our Community Investment and Tenancy Sustainment team.
On a day to day basis, you will lead and manage a team of field-based Community Connectors and Tenancy Sustainment Officers. You will be supporting the Operations Manager to develop and deliver community investment and tenancy sustainment activities within our neighbourhoods and individually to our customers.
You will work towards creating sustainable neighbourhoods, with partnership working which positively impacts our customers and their communities. Collaborating with the Operations Manager, you will develop measurable outcomes to support us in maintaining customer satisfaction and achieving compliance with regulatory standards for community development and tenancy sustainment. You will be working in partnership with colleagues and housing teams across LiveWest to ensure our services are delivered in line with our strategic aims, values, policies, and operational standards, improving outcomes for our customers.
For further information about this opportunity, please to view our candidate information pack.
This role is being offered on a full time, permanent basis and will be based in our Exeter office. A hybrid working style is an option and travel will be required across the Devon area.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
About The Candidate
You will have the skills, knowledge and experience required for a Level 2 – Supervisor/Team Managers role, along with the below role specific requirements:-
- Ability to demonstrate skills to support individuals.
- Experience of working successfully across teams.
- Experience of managing a dispersed team.
- Understanding/experience of supporting vulnerable customers
- Knowledge of safeguarding policies and procedures.
- Knowledge of the Housing Association sector. (D)
- Comply with all company policies and procedures.
- Demonstrate attention to detail and an ability to prioritise.
- Demonstrable experience of budget management.
- Understanding of positive partnership working leading to positive community led activities and outcomes.
- Understanding of good partnership working leading to positive opportunities for individuals and their communities.
- Understanding of community investment and its role within our business.
- Excellent customer focus and ability to improve customer and community satisfaction.
- Good IT skills including knowledge of MS office suite.
- Valid UK driving licence and access to a suitable vehicle.
- Proficient level of literacy and numeracy.
- CIH / HNC in Housing or relevant equivalent expertise through experience and study. (D)
- Evidence of continuing professional development.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% – 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please .
Expected salary: £34900 – 38800 per year
Location: Exeter
