Community Link Adviser
Job Description
Job title: Community Link Adviser
Company: Horsham District Council
Job description: About the role:Horsham District Council is looking for a Community Link Adviser to work within the Community Link team to provide a community service where you will be promoting, demonstrating and installing personal alarm equipment and providing advice and information to service users on ways to keep safe and independent in their own homes, and to enhance their quality of life. You will be working with people from different backgrounds, especially those who are vulnerable.As a key member of the Community Link team you will provide and maintain a critical service to vulnerable residents throughout the Horsham District, by installing and supporting monitored community alarms and stand-alone assistive technology. You will be giving advice based on an assessment of the service user and their needs. Community Link are passionate about person-centred care. You will respond efficiently and appropriately to the Community Link inbox prioritising enquiries requiring an urgent response, triaging calls and handling personal and sensitive information. You will be required to provide excellent customer service, dealing with written, and telephone enquiries from customers. You will be resolving, signposting, and forwarding for action as required and appropriate.About you:To succeed as Community Link Adviser you will be able to communicate with a range of people from different backgrounds, including ethnic, social, and professional, both verbally and in writing. You must be able to work as part of a team and on your own initiative. You will need to be a competent IT user, and able to learn and use different packages and systems. A full driving licence is required for this role as you will be required to drive to service user’s houses across the Horsham District as part of the role.It is desirable that you participate in the weekend out of hours rota for emergency cover (one week in 4, 9am-4pm for which you will receive additional payment).For an informal discussion about this role please call Lisa Brown, Community Link Team Leader on 07920 204770.About us:We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the , where the Council contributes circa 20% of pensionable salary.To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).Visit our to find out more about and .To apply:If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.Internal applicants, if you would like to apply for the role, please submit an expression of interest to explaining clearly how you meet the criteria and what you feel you can bring to the role.
Expected salary:
Location: Horsham, West Sussex
