Community Outreach Coordinator
Job Description
Job title: Community Outreach Coordinator
Company: Wessex Water
Job description: We’re looking for an engaging and effective community outreach coordinator to deliver regional drop-ins for Wessex Water customers and liaise with local communities
We have two roles available; one will mainly cover Bath and Wiltshire and the other will mainly cover Somerset and Dorset. Please note on your application which role you are interested in.
What you’ll do
The Community Outreach Coordinator will report to the Head of Community Engagement and will work within the wider Community and Communications (previously PR) team who provide internal and external communications, digital, design, community, recreation and educational services within the Wessex Water Group.
You will co-ordinate and deliver the community drop-in sessions for customers. This will include:
- regular weekly travel across the region and may require some weekend and out of hours working.
- confident customer support and engagement face-to-face
- following up customer enquiries on a range of topics including bills
- resolving queries that arise from customer enquiries
- local networking and promotion of the drop-in sessions
- training, development and project admin
- other support as required for the Community Engagement and Public Relations team.
- reporting on customer engagements, processing invoices, and creating reports.
The applicant must have a driving license and permanent access to their own car. Car allowance and mileage will be included. Please note this will be 4 days a week (FTE 0.8) – home-based with a requirement for minimum of one day a month at head office (Claverton Down, Bath).
What you’ll need
- Experience in customer support and community engagement or public relations
- Proven experience in face-to-face engagement with customers
- Experience working with colleagues across a range of disciplines.
- Experience in dealing with local voluntary and statutory community organisations.
- Excellent organizational, communication, negotiation, and multitasking skills
- High level of customer-service focus
- Working knowledge of Microsoft office applications – Word, Teams, Excel, Outlook
What you’ll receive
- Car allowance and mileage
- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days’ holiday rising to 28 with length of service.
- The opportunity to buy up to ten days’ holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
Who we are
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us! You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.
Sound interesting? Apply to start your application.
Expected salary:
Location: Bath
Job date: Sun, 07 Jan 2024 03:56:27 GMT
Apply for the job now!
