Continuing Healthcare Commissioning Support Officer
Job Description
Job title: Continuing Healthcare Commissioning Support Officer
Company: Randstad
Job description: Continuing Healthcare Commissioning Support Officer – Band 5
The NHS Division at Randstad are currently looking to assist one of our longest standing clients with a continuing healthcare commissioning support officer to help the continuing healthcare team within a local council with daily administrative duties.
Responsible For:
The purpose of this role is to deliver an effective, competent and professional level of
administration support to the Joint Commissioning Team and consistently deliver a quality-focused service which promotes good customer service and effective working relationships.
This role requires a highly self-motivated and enthusiastic individual to provide administrative
services including preparation of agendas and minutes, taking appropriate follow-up action as required, supporting the team with the management of projects, gathering information and
undertaking enquiries wherever necessary for the Continuing Healthcare (CHC) lead.
Responsibilities:
- To ensure that databases are maintained and accurately represent current levels of
- eligibility and financial commitment at any point in time.
- To ensure all relevant parties, including individuals and families, are informed of outcomes
- within required time limits.
- To support diary management and meeting schedules.
- To take formal minutes and agreed actions in meetings and workshops.
- Use of various ICT packages and health and social care databases.
- Provide initial point of contact for all forms of communication (including telephone enquiries) using judgement to establish the validity and priority of the contact, and give non-clinical advice and information to clients’ relatives, carers and professionals involved.
- Frequent exposure to distressed and/or aggressive enquirers, providing reassurance, help
- and advice to relatives, carers and other professionals, remaining sympathetically
- professional at all times.
- Receive and record all referrals, organise relevant patient appointments as directed by clinical staff and in conjunction with Government guidelines, securely exchange confidential and sensitive information.
- To provide and receive complex confidential information of a sensitive and contentious nature from staff, carers and professionals, using careful negotiation and persuasive skills,whilst maintaining good working relationships in the best interest of the client/patient.
- Plan, develop and implement new data systems and spreadsheets as required by senior management
- Ensure that review lists are maintained in an accurate manner and kept up to date at all
- times, keeping the Nursing Team fully informed of any changes to the client
Randstad Nursing is a specialist nursing recruitment agency. Our specialist CHC consultants work with Continuing Healthcare teams across England. Whether you are looking for an interim post close to home, or nationally, we are able to assist you with a dedicated point of contact to provide support and guidance.
Randstad offers a fantastic unlimited referral scheme which offers £300 in Love to Shop vouchers for any person you refer to who we place into work. Get in touch for more information ***
If you wish to apply for this role or would like to discuss any of the other opportunities we have then please contact Joe on or 0161 245
Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
Expected salary:
Location: Jarrow, Tyne and Wear
