Contract Support Coordinator
Job Description
Job title: Contract Support Coordinator
Company: Novuna
Job description: Are you a great multi-tasker and able to shift seamlessly between customer calls and admin tasks? Looking to join a small team who play an important role in the success of one of our key customers? Excited by the prospect of joining one of the UK’s leading lease and fleet management companies?If your answer is ‘yes’ to all of these, keep reading.Want to know a little about us?At Novuna Vehicle Solutions, we’re passionate about building a better tomorrow. Which is why we’re lighting the way in the electric vehicle revolution. From family cars to HGVs, we’re helping customers of all kinds on their journey to carbon-free mobility.We’re proud to be a Top 50 Inclusive employer. We’re a signatory of the Women in Finance and the Race at Work Charter and we’re Disability Confident Committed.What does the role involve?As a Contract Support Coordinator you’ll join as part of a team who support one of our key strategic customers with the management of vehicle administration for their company cars and operational fleet. You’ll support the entire vehicle life cycle from quotations of new vehicles all the way through to end of lease contract agreements.You’ll work a weekly rotating shift pattern of 8am – 4:30pm and 9am – 5:30pm, spending your initial training period largely office based and then moving to 2 days per week in the office once you feel comfortable in the role.Some of your key duties will include:
- Processing quotations for orders on new vehicles across the entire fleet
- Responding to queries that come into the team mailbox and actioning responses within agreed timeframes
- Maintaining reports using Microsoft Excel and processing the information as required
- Responding to customer queries over the phone adopting our customer first approach
What are we looking for?To be considered for this role you’ll be able to demonstrate previous experience of handling customer calls and working with admin processes. You’ll be comfortable (and not daunted!) when using Microsoft Excel and enjoy the variety of working with multiple stages of the customer journey.Also, we’re looking for the following:
- Excellent written and verbal communication skills
- The ability to collaborate effectively with colleagues
- The ability to make informed decisions following a thorough assessment of situations
- Great time management and organisational skills
What can we offer you?At Novuna we take our people promise seriously. If you join us, you’ll have a chance to make a difference, opportunities to learn, and time to shine.In addition to a market-benchmarked salary our offer to you includes:
- Flexible hybrid working – 2 days a week from our modern office in Trowbridge (free onsite parking)
- Annual bonus scheme of up to 13% of salary
- 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
- Up to 10% employer pension contribution
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What’s the next step?Interested? Start your application today and see what Novuna can offer you.Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.We’re Disability Confident Committed, so if you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you.#LI-Hybrid
Expected salary: £23000 – 24000 per year
Location: Trowbridge, Wiltshire
