CRM Systems Analyst Intern

March 30, 2024
Internship

Job Description


Job title: CRM Systems Analyst Intern

Company: Eurostar

Job description: Job Description:At Eurostar, we’re on a mission to enhance Europe’s most beloved travel experience. We’re looking for a talented individual to join our vibrant, interconnected, and cosmopolitan team spanning five countries. Together, as the new Eurostar Group, we are united by a singular purpose: to spark new opportunities by creating consistently exceptional experiences for our passengers. Are you ready to be part of this remarkable journey?An exciting opportunity has arisen to join the Customer Systems team as a CRM Systems Analyst Intern. Eurostar is continuously improving its CRM Systems, to provide the best Customer Service possible, empowering our customer-facing staff in the stations, the call centre, and on board the trains, but also to deliver new Marketing capabilities to re-activate and acquire new audiences.We are constantly extending our Customer Service Platform (Salesforce Service Cloud) and Marketing Email Campaign Platform (Salesforce Marketing Cloud) to learn more about our customers, anticipate their queries, and better target them.Internal use only: Internship, based in KPWe are looking for someone who will:

  • Be part of a multi-disciplinary team (including functional / business / technical / contact centre / stations), with people from various backgrounds, in a multicultural environment.
  • Be involved in the day-to-day support of the CRM systems (mostly the Salesforce platform), resolving operational issues, reviewing, and analysing causes and supporting improvements, enforcing a Salesforce system governance.
  • Participate in the development of the system, following the Agile methodology (several cycles of development, testing, presentation to the stakeholders, release to production), for various changes to support our Contact Centre, Sales Team and possibly Operational teams in Stations
  • Document new processes and support enhancements to our CRM solutions.
  • Work on key projects relating to CRM Systems in the e-business and distribution area, such as:
  • Automated Operational communications
  • Delivery of new AI features

Requirements:

  • Recently graduated or is in their final year at university.
  • Bachelor’s degree in Computer Science, Information Technology or STEM related degree (preferable).
  • A good team ethic.
  • Eager to learn and work with various departments in the company.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office.
  • Cope well under pressure.
  • Ability to multitask.

Benefits:

  • Travel benefits for work and play
  • A great pension
  • Exclusive discounts and perks

If you feel like your skills and experience are relevant for the role, please don’t hesitate to apply!Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity.

Expected salary:

Location

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