Customer Complaints Officer

January 11, 2024

Job Description


Job title: Customer Complaints Officer

Company: Niyaa People

Job description: We are currently on the hunt for an experienced Customer Complaints Officer in the East Birmingham area. This is a permanent full-time role working 40 hours per week. You can benefit from a fantastic holiday allowance coupled with a variety of discount schemes.

Daily responsibilities of the Customer Complaints Officer will include:

  • Supporting the planning team with scheduling appointments through the use of Impact
  • Dealing with invoices and PO’s
  • Being the first point of call for tenants
  • Handling and resolving customer complaint escalations in a calm, professional manner
  • Liaising with the client, consultants, contract administrator, head office etc
  • Handling material co-ordination
  • Ensure accurate completion of any relevant documentation
  • The successful Customer Complaints Officer will receive:
  • Base salary of 22-27.5k (Depending on experience)
  • Pension Scheme
  • 24 days annual leave (+ public holidays)
  • Gym membership discounts
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

The successful Customer Complaints Officer will have:

  • Experience in construction and/or building services
  • Experience resolving customer complaint escalations in a similar environment
  • Previous administrative experience
  • Experience of Responsive Repairs planning (desired)
  • Understanding of local government and RSL’s
  • Ability to competently operate MS office

If this role is of interest to you, please send your CV to Shannon@niyaapeople.co.uk who review your application and be in touch. Alternatively, call 0121 773 0966 and speak to Shannon for more details.

Expected salary: £22000 – 27500 per year

Location: Birmingham

Job date: Thu, 11 Jan 2024 07:55:21 GMT

Apply for the job now!

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