Customer Complaints Officer
Job Description
Job title: Customer Complaints Officer
Company: Niyaa People
Job description: We are currently on the hunt for an experienced Customer Complaints Officer in the East Birmingham area. This is a permanent full-time role working 40 hours per week. You can benefit from a fantastic holiday allowance coupled with a variety of discount schemes.
Daily responsibilities of the Customer Complaints Officer will include:
- Supporting the planning team with scheduling appointments through the use of Impact
- Dealing with invoices and PO’s
- Being the first point of call for tenants
- Handling and resolving customer complaint escalations in a calm, professional manner
- Liaising with the client, consultants, contract administrator, head office etc
- Handling material co-ordination
- Ensure accurate completion of any relevant documentation
- The successful Customer Complaints Officer will receive:
- Base salary of 22-27.5k (Depending on experience)
- Pension Scheme
- 24 days annual leave (+ public holidays)
- Gym membership discounts
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
The successful Customer Complaints Officer will have:
- Experience in construction and/or building services
- Experience resolving customer complaint escalations in a similar environment
- Previous administrative experience
- Experience of Responsive Repairs planning (desired)
- Understanding of local government and RSL’s
- Ability to competently operate MS office
If this role is of interest to you, please send your CV to Shannon@niyaapeople.co.uk who review your application and be in touch. Alternatively, call 0121 773 0966 and speak to Shannon for more details.
Expected salary: £22000 – 27500 per year
Location: Birmingham
Job date: Thu, 11 Jan 2024 07:55:21 GMT
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