Customer Education Specialist – Arbor Finance

Job Description

Job title: Customer Education Specialist – Arbor Finance

Company: Arbor Education

Job description: Location: Remote

Salary: £30,000 – £33,500

About us

At Arbor, we’re on a mission to transform the way schools work for the better.

You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.

We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.

We’re building a platform and products we believe in – as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most – improving the lives of teachers and outcomes of students everywhere.

About the role

We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor Finance.

The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the Finance product. The breadth of your role includes training schools, and also supporting a range of services including troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve financial and, by inference, educational outcomes.

Core responsibilities

Deliver online and in-person training

Using professional knowledge, design and deliver services to schools and partners

Ability to pitch training appropriately to users and partners and deliver this in a concise way which is understood by the recipients, allowing a range of users to become confident in their required areas of the system as they start their Arbor Finance Journey.

Having an in-depth understanding of Arbor Finance’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor Finance.

Keeping up to date with the product, including updates, changes to legislation and adapting to new processes as we scale.

To work with the team on the training materials and keep these relevant

Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience.

Occasional travel to client sites and Arbor offices as needed.

About you
We’re looking for an engaging and communicative Customer Education Specialist. Beyond that, we’d love to see:

Relevant background in finance. We are looking for people who are familiar with the terminology, and ideally, processes within a school and can hit the ground running.

Ability to understand and articulate technology to a range of individuals, including non-technical users

Excellent presentation and communication skills are essential.

Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions

Friendly, eager to get stuck in and always willing to help

Good sense of humour and able to inspire others.

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!

32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas

Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay

5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!

Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)

All of our roles champion flexible working and we are happy to discuss what this means to you!

Social committees that plan team, office and company wide events to bring people together and celebrate success

Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)

Volunteer with a charity of your choice for a day each year

Dog friendly offices!

Interview process

Phone screen

1st stage

2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at .

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive – whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email:

Please note: We are unable to provide visa sponsorship at this time.

Expected salary: £30000 – 33500 per year

Location: London

Job date: Fri, 01 Dec 2023 04:22:42 GMT

Apply for the job now!