Customer Repairs Executive
Job Description
Job title: Customer Repairs Executive
Company: AJ Walter Aviation
Job description: Are you passionate about aviation and dedicated to delivering exceptional customer service in the aerospace industry? AJW Group, a leading aviation company, is expanding its team and looking for a dynamic individual to join our Repairs Team as a Customer Service Executive.
As a Customer Repairs Executive, your responsibility will be to manage customer inquiries and facilitate the repair process. This includes accountability for profitability, effective management of repairs and associated costs, and ensuring customer service levels are maintained at the highest standards.
What you’ll be doing:
- Manage customer inquiries and facilitate the repair process
- Ensure profitability of all plus cost and customer repairs
- Work with the Customer Service Team Leader and wider AJW Group to deliver effective and efficient service to customers
- Adhere to all new and modified procedures related to customer-facing elements
- Maximize profitability of repairs and manage goals set by the Customer Service Director
- Collaborate with vendors to manage costs and requirements, aiming for reductions to increase profitability
- Work closely with SSM, MRO Operations, and Commercial teams to achieve broader business benefits
- Collaborate with Field Sales teams to maximize customer repair opportunities
- Be an integral part of MRO Operations, supporting the team in meeting contracted service obligations
- Work towards department objectives and contribute to defining and implementing enhanced business process
You will bring:
- Previous experience in customer service within the aviation industry is preferred
- Strong communication and interpersonal skills
- Ability to manage customer inquiries and facilitate the repair process efficiently
- Results-oriented mindset with a focus on profitability and customer satisfaction
- Collaborative team player with the ability to work across different departments
- Self-Managing: Able to progress solutions without being given specific tasks daily
Why choose AJW?
When you join AJW, you’ll experience a workplace like no other. We go above and beyond to make sure our team members are happy and motivated. Here’s what you can expect:
- Monthly fun budget: We believe in enjoying work and life. We allocate a monthly budget for you to have fun and make memories.
- Community engagement: We’re passionate about giving back to our community. We actively support local charities and engage in charity events to make a positive impact.
- Social events: We’re a social bunch! From summer and Christmas parties to quiz and curry nights, we ensure you have plenty of opportunities to connect with your colleagues.
- State-of-the-art facilities: Our HQ boasts a stunning work environment and top-notch facilities that provide you with a comfortable and inspiring workspace.
- Fitness perks: Get moving with our onsite gym and bike for work scheme. We even have bike stations along the Downs Link for your convenience.
- Delicious dining: Enjoy a wide variety of delicious, cooked food throughout the day at our superb restaurant.
- Bonuses: We believe in rewarding excellence. Our discretionary bonus scheme recognizes your hard work and dedication.
- Health and well-being: We care about your well-being, which is why we offer Medicash provision to support your health needs.
See for yourself what it’s like to work at AJW Group:
Please note that you may need to undergo a DBS background check if you are successful.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’s and will not be responsible for any fees related to unsolicited CVs.
Expected salary:
Location: Horsham, West Sussex
