Customer Service Administrator
Job Description
Job title: Customer Service Administrator
Company: Portwest UC
Job description: PORTWEST, a leading global manufacturer of safety wear, workwear and PPE is currently seeking applications for the position for a Customer Service Administrator to be based in Thurnscoe, UK. Portwest is one of the fastest growing workwear companies in the world currently employing over 4,500 staff worldwide, with customer service staff in over 130 countries. We design, manufacture and distribute market leading workwear, safety wear and PPE in fully owned production facilities.JOB TITLE: Customer Service Administrator
EMPLOYMENT STATUS: Permanent / Full time
REPORTS TO: Team LeaderPosition overview:Your working hours will be Monday – Friday 9am – 5pm.As a Customer Service Administrator, you will:
- Processing customers purchase orders
- Answering customers calls
- emails from customers. Queries and cancellations.
- Picking Purchase orders when input and released off credit limit.
- Back Order report
- Checking Price quotes on portal.
Primary Duties
- Inputting Manual Orders received through Teamworks.
- Looking up pricing quotes on the internal portal
- Provide back-order reports/due dates to customers and manage their needs.
- Provide ‘Proof of delivery’ via the carrier Portal. DPD or UPS
- Offer alternative products for items which are out of stock.
- Chase live orders and give expected delivetimes.
- Help customers with marketing requirements.
- Accurately work to daily/weekly targets.
- Keeping alert to the current changes within the company and role
- Send copy paperwork such as order confirmations or delivery notes.
- Provide tracking details.
Key Accountabilities
- Work with the Team Leaders to achieve the targets they have been given.
- Make sure all data is input accurately.
- Make sure calls are dealt quickly and accurately.
- Work as a team and help each other to achieve targets and goals.
Essential Characteristics
- PC Literacy
- Ability to Multi-Task
- Customer Focused
- Prioritise Workload Under Pressure
- Decision Making Skills
- Work to Deadlines
- Good Communicator
- Good Problem Solver
Desirable Characteristics
- Product Knowledge
- Knowledge of Company IT System
Key Performance
- Working to targets within the job role.
- Accurate input is vital and is monitored daily.
- Absence records in line with Bradford points
What you will ReceiveWe offer a competitive salary including flexible working options, private insurance, company pension, a wide variety of discounts, opportunities for professional development and career advancement in a supportive and collaborative work environment.Company Awards
- Great Place To Work 2023
- Best Medium Sized Workplaces 2022
- Ibec Leading in Wellbeing Top 100 companies 2021
- Portwest CEO – Business Man Of The Year – In Business Ireland 2020
- Deloitte Best Managed Companies 2016-2023
- Private Irish Business of the Year Export Industry Awards 2019
- Exporter of the Year 2018
- Portwest CEO – EY Entrepreneur of the Year 2017
Portwest do not support visa sponsorship for this role. Applicants must have a right to work and must fulfil any relevant visa / work permit requirements in the relevant jurisdiction.Portwest are an equal opportunity employer. All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.
Expected salary:
Location: Rotherham, South Yorkshire
