Customer Service Adviser (Info Point) at UWE, Bristol
Job Description
About us : Student Information and Advice provides support services for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of emotional and practical issues – from money management, fees and funding to course-related issues and wellbeing.
About you : We are looking for 2 enthusiastic, customer-focused, resilient, and flexible individuals to work full time, 37 hours per week on a permanent basis. Currently there is the opportunity to work in a hybrid way, working from home on occasion.
These vacancies are based mainly at our Frenchay campus and working a shift pattern. Hours will be primarily 11:00-19:00 but 9:00-17:00 at times, on a rota basis throughout term time (hours will be 9:00-17:00 out of term time) but will involve suitable notice.
You will work on front desks dealing with queries as they arise in a fast paced and pressurised environment, triaging queries and referring or signposting where appropriate. You will also provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks.
The Information Point service supports students who are often in emotional distress. We are looking for someone who has excellent communication and customer care skills and who can approach their work in a calm, positive and empathetic manner. A knowledge of student experience within a Higher Education setting is desirable, along with an understanding of mental health issues.
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.
In addition to progressive pay rates, we offer a wide range of employee benefits including generous annual leave and pension schemes as well as opportunities for training and personal development.
UWE Bristol recognises the power of a truly diverse university community.
We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol, however all appointments are made strictly on individual merit.
Further information
If you would like an informal discussion, please contact Leyhana McCarthy on 0117 32 86843 or email Leyhana.mccarthy@uwe.ac.uk or Cathryn Carter on 0117 328 1290 or email: cathryn.carter@uwe.ac.uk
This is a full-time, permanent post, working 37 hours per week.
This post is not available on a job share basis for applicants wishing to work part time.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
UWE Bristol is a campus-based University, Ttis role is therefore campus based with some opportunity for remote/home working.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.
