Customer Service Advisor – Automotive

Automotive
January 10, 2024

Job Description


Job title: Customer Service Advisor – Automotive

Company: Graham James

Job description:

  • Salary:

Up to £30kpa + OTE * Location:

Buckinghamshire * Job type:

Permanent, full-time

Automotive Service Advisor needed in Milton Keynes
Up to £30kpa + OTE

  • Main dealer, with market leading basic salaries and OTs
  • Exceptional working environment and excellent management

About Our Client
Our client is part of a large HGV dealer group with multiple sites across the UK – providing sales and aftersales for their specific market.

Service Advisor Job Description

  • Ensure a steady and realistic flow of available workshop throughput
  • Liaise with external and internal customers, ensuring work is authorised
  • Support and maintain customer’s service schedules , MOT and O licence requirements
  • Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
  • Ensure service / inspection documentation are correctly completed and customer defect procedures adhered to
  • Loading and daily checking of R2C to ensure all customer sheets are correct and complete
  • Assist in maintaining a daily flow of quality job cards to administration for costing / invoicing
  • Re-book any work and liaise with the parts department to ensure work is carried out promptly
  • Ensure health and safety and safe work principles are met at all times within this position’s working environment
  • Check and issue sublet order numbers to specialist and external agents and arrange/plan such works required

The Successful Service Advisor Applicant

  • Previous experience within a Service Advisor role, in a automotive dealership
  • Excellent organisational, analytical and administrative skills
  • Good customer service skills
  • Technical awareness of motor vehicles
  • Ability to work as a team player within a busy department
  • Ability to work unsupervised and adhere to strict guidelines
  • Flexible approach to working hours
  • PC literate – knowledge of ADP desired
  • Ability to work calmly in a pressured environment

What’s on Offer for a Service Advisor.
Salary – up to £30k + bonus (another £300 / £400 paid quarterly)
Hours: Monday – Friday 8am – 6pm, plus alternate Saturdays – 8am – 12pm

Employee Benefits
Bonus scheme
Optional private health insurance
Free parking
Additional employer pension contributions
Training and development opportunities
22 days holiday per year plus Bank holidays, increasing with length of service
All required PPE equipment provided

If you feel this role is for you, get in touch for a private chat

Expected salary:

Location: Buckinghamshire

Job date: Thu, 14 Dec 2023 03:57:04 GMT

Apply for the job now!

Location

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